Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. All of these happen in 10 minutes. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. According to the filing, McMillan purchased two tickets to an NHL game in early March. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. Others were postponed. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. StubHub claims it is postponed not cancelled and will not give me my money. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. The Court has not decided who is right. The suit also calls for a return of customer trust. Again, there is another confusion about listing a ticket for sale. Prices may be higher or lower than face value. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Required fields are marked *. What a scam. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. StubHub is the origin source of the transaction. They sent me tickets for a baseball game on the wrong day. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. If the other driver has minimum liability coverage, can I still sue them? I patiently called Stubhub over multiple phone calls and followed all of their instructions. All rights reserved. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. I listed tickets on StubHub, which I had done on multiple occasions. He was offered a coupon that was worth 120% of the original price. Save my name, email, and website in this browser for the next time I comment. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Sign up for ClassAction.orgs newsletter here. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. At the time of this writing, nothing has been proven in court. This field is for validation purposes and should be left unchanged. At the same time, buyers expect immediate refunds. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. I only hear that events will be cancelled if there are not enough performers. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. Looking for a class action lawsuit in Nebraska. I tried contacting support and I kept getting the same response. 2. Please add me. This is the only way to get a cash or credit award under the Settlement. When I called them on itthey said it was my fault and I have to resell the tickets. They said it would take up to 30 days. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Got my money back through my bank investigation. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Many events this past month were canceled. I am not paying for this $500 nonsense. This putative lawsuit is related to a multi-state investigation that StubHub settled. THEIR GUARANTEES ARE A LIE. Get the latest news on COVID-19 delivered to you. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. It is important to note that the settlement is not final and the settlement process is ongoing. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. My husband and I bought concert tickets as a Christmas present to each other. I am appalled at their lack of customer service and straight out thievery. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Is Beyonces Tour Another Dynamic Ticket Price Mess? StubHub is a scam and a fraud. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. All Rights Reserved. In response, he received a refund in the form of a coupon worth 120% of the original price. They sell you things they don't actually own and if there's an error, too bad for you. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Privacy Policy | I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Read more here: Camp Lejeune Lawsuit Claims. But, as an alternative, the 120% off coupons were also available. Id like my money back! Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? So Farley filed a credit card dispute against them, and won back his $600. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Call toll-free from the U.S. or Canada, or chat online with support. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. StubHub has stated that they will provide no comment on pending litigation. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Despite the alleged deception, the company's policies did not reflect the actual . The company is accused of failing to resolve complaints from tens of thousands of customers. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. I call Stubhub. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Tickets are 100% guaranteed by FanProtect. Ive been trying to get my money back for 2.5 years with no luck! Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. StubHub changed its refund policy about a month ago. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising.
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