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I was very impressed by this post, this site has always been pleasant news. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I am right now @ step 6. hope to finish the superbadge now soon.!!! Hope this solves it for you too. Its awesome once its all working. stuck in challenge 6 please help. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Select edit page4. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Ensure Agents have access to Knowledge when viewing a Case. Error: "We can't find the Entitlement Name in the System Administrator Profile. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Is there an "email template" in the "email template" object? Does this match the requirements? I removed those and then the trailheadapproval was there. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. What other fields do you need to add? I'm STILL hacking away at this error message. Book Now. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Start in setup. I had to do a quick refreher on this topic mid-superbadge. Very helpful, thanks for the information! Service Cloud Specialist Superbadge - 4,5,6,7. Hi I am getting the below error. Create the Cloudy Technical Team support process! I have created data categories and Subcategories and have activated.But have issue with the above error. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. ", There are two options for email to case. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. This comment has been removed by the author. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Keep working, great job i believe you should like my post home care specialists. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Ensure the Macro sends an email to the customer. I dont see any check box under layout properties of Knowledge. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! If you are short on time, start around the 20 minute mark. It is hard to give many hints about this step without giving away too . Thank you! If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. No. Billing Topics (Billing_Topics) with Payments and Reimbursements. This error stumped me for a while as well. I don't know what else to try. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Ensure the Customer Contact can be tracked on Cases. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Ensure you create 'Billing Topics' for Knowledge." . Did it help? By clicking Sign up for GitHub, you agree to our terms of service and I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? (Email to rebecca@capstorm.com). Even clicked edit and save for the profile after changing console settings. Did you perform any particular action to get the email available on the console ? Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Are you using a Dev org or a playground generate from Trailhead? Sign in Trailhead Baby any idea? Theyre such a useful way to remember what needs to be done before you start. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Thanks! Thank you! Ensure you group report results correctly. It still gives me the same error that it isn't found. I did add the things mentioned automated action in macro. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. "This is a standard app. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. "Please help to resolve this. One of my favorite new things this week was taking a shower with my whole block collection. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Still stuck? {!Case.OwnerFirstName}, Ursa Major Solar. For example, Basic vs Premier support. Go to a case- check the Status options. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Tags :) I'd reconsider that time trigger. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Would you like to share some details of your current configuration? Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. (I made a custom button as well for this one.). Thanks for your time! I also got this error. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Review the steps to rename the console to 'Cloud Support Service Console'. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. nay help is much appreciated. Making dinner for Mom! I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Wait 24 hours then re-create the process. What should I do? I'd try this- Delete the current process. Sales at Lychee shadow Do your routing configurations tie to the correct queues? Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. A support process is similar - different stages apply to each process. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. After editing the service console, you might have to edit the new profiles. 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