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How do I use my Reduced Fare Breeze Card? MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. The goal: make life simpler for all our employees. MARTA Customer Experience. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Partnership Program. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. The application allows for the following online: Employees can view and update personal information, submit . The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. For this reason, different types of eligibility that have developed in the transit industry, including: Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. MARTA Customer Experience. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Failure to cooperate with safety related policies may result in injury or loss of service. Indicate the type of mobility aid used, and if the lift is required. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays 1. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. that the online Mobility application is currently unavailable. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. For more information, please call Customer Service at (770) 427-4444. University Program. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. EXAMPLE: Customer prioritizes the Pick-Up Time. breezecard.com. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. The assigned Mobility Bus is scheduled to arrive during this time. Customers with schedules that require frequent changes are not eligible for subscription service. Wheelchair brakes must always be locked while on the lift. Customer Service. Atlanta, GA 30324-3330, In Person: Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Atlanta, Georgia 30324-3330. Subscription service can be suspended for a maximum of thirty (30) days. Call 404-848-5000 and start your Balance Protection. 404-848-5826. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Service cannot be provided earlier, later or on days when regular MARTA service is not available. However, customers should contact the local transit authority to confirm scheduling rules and regulations. 404-848-5000 . Additional companions will be allowed on a space available basis. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. MARTA Mobility. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. This category is not required once a transit system is 100% accessible. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Wheelchairs are defined as three or more wheeled devices. When does my Reduced Fare Breeze Card expire? Solicitation or selling goods or services without the express permission is prohibited. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. MARTA Police (Non-Emergency) 404-848-4900. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. 2424 Piedmont Road, NE A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Lost Item Inquiry Formfor lost items. Also please be advised that this card must be surrendered upon request by a MARTA official. Appeals must be received within sixty days (60) of receipt of the denial letter. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Claim your pass with the appropriate voucher links above. Same day cancellations are cancellations made on the date of travel. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The application allows for the following online: 30 Alabama Street, SW Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. No-Shows that are not within the customers control will not be counted against the customer (i.e. All future replacements are $5. Click this link[ Operators cannot make change. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. (Across from Lindbergh Center station) If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. MARTA is diligently working to fill these positions as soon as possible and we have. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Service cannot be provided earlier, later or on days when regular MARTA service is not available. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. This includes following or stalking passengers or employees. The fax number for Mobility Eligibility is 404-848-6900. Customers must have correct fare immediately upon boarding in order to ride. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Disruptive, harassing, or threatening behavior is prohibited. No commercial or large-size carts, or dollies unless collapsed. The customer cannot depart earlier than 4:00 PM. Customer Service. . Click hereto access the Mobility Reservation System. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. MARTA Police (Emergency) 404-848-4911. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted.