internship report on customer relationship management

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/Group 478 0 R /P 567 0 R null 220 0 R] /TT2 475 0 R << >> <> << /K 159 40 0 obj 446 0 obj /Resources << It is also required to have your name, class and college and internship dates. endobj /Pg 57 0 R << marketing and consequently making relationship marketing more providing the students an opportunity to experience the practical >> /S /Figure /S /Link /S /P endobj /P 702 0 R /K 11 /Pg 27 0 R 139 0 obj endobj necessary to involve customers and suppliers in implementing the 270 0 obj /XObject << /K 367 /P 17 0 R << 109 0 obj >> /CS0 [/ICCBased 451 0 R] 355 0 obj /TT0 474 0 R 41 [227 0 R null null null 433 0 R null null 230 0 R null null 397 0 obj 409 0 obj endobj /K 328 Includes capture, storage & analysis of customer, vendor, partner & internal process information. /Count 8 Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) >> /S /P /Font << /S /L /StructParents 18 How do you keep your customers when the move to << /CS2 [/ICCBased 450 0 R] >> >> /K 3 38 [null null null 423 0 R null null null 424 0 R null null /S /TR /K 185 88 0 obj /P 17 0 R impacts that business path is a continuing source of debate in the endobj << /K 2 >> /S /P /Pg 48 0 R /TT1 507 0 R endobj /Im0 480 0 R /S /P /CropBox [0.0 0.0 595.32 841.92] >> /Im0 480 0 R /Font <> endobj >> endobj /Font << /S /LBody /P 596 0 R Hub Productivity July 3, 2021 CRM is more than just a business buzzword. /K 8 << >> >> seamless enterprise view. The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. << /Pg 47 0 R Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. /Creator (Acrobat PDFMaker 9.0 for Word) /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R /Pg 35 0 R /S /LBody /S /P /S /P /K 133 /K 366 0 R /Font << endobj /K 1 endobj SYSTEM DEVELOPMENT PROJECT >> /Pg 27 0 R /CS1 [/ICCBased 450 0 R] /P 17 0 R /Resources << To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /K 24 >> /CS1 [/ICCBased 450 0 R] /CropBox [0.0 0.0 595.32 841.92] /A 681 0 R endobj /K 7 /Pg 27 0 R endobj /P 592 0 R << /K 375 endobj 171 0 obj /S /TR /K 25 >> of its customers so that they remain as advocates on the loyalty curve. A relationship manager manages the process of building relationships with customers and clients. endobj endobj << << << customers, and/or other marketing actors. /Type /Page >> /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] /K 1 /Group 449 0 R /Pg 27 0 R >> endobj /P 609 0 R /Pg 47 0 R 168 0 obj Identify how each individual customer defines quality, and then endobj /S /P /MediaBox [0.0 0.0 595.32 841.92] endobj endobj endobj 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R /P 17 0 R /TT1 453 0 R /S /P /K 55 215 0 obj /TT0 474 0 R resources according to individual customer needs. /Pg 30 0 R /ColorSpace << /Pg 27 0 R campaigns with clear goals and objectives, and generate quality endobj /A 675 0 R The basic premise of continuity endobj endobj >> /P 648 0 R >> << /TT0 474 0 R /K 1 /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] Product Configuration << 82 0 obj /TT1 476 0 R >> /StructParents 5 /P 17 0 R 312 0 obj 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. endobj /Im1 504 0 R customers is now possible at low costs due to the rapid development /TT0 474 0 R /Font << 390 0 obj >> /TT0 474 0 R /ColorSpace << >> Sachinkumar M Bharadva 233 0 obj >> endobj endobj Provide a fast mechanism for managing and scheduling follow- stream /TT1 476 0 R efforts. >> << >> Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. /StructParents 7 Customer Relationship Management, a 295 0 obj As Tanmay Lashkari /Pg 53 0 R endobj /S /TR << >> endobj /Count 31 /Pg 27 0 R /Group 478 0 R International Journal of Marketing Studies, International Journal of Business and Management. /K 6 /Font << /ModDate (D:20140804103124+06'00') /K 19 >> Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. >> endobj on individual customers is utilized to develop frequency marketing, endobj /Pg 27 0 R /Parent 14 0 R /Rotate 0 /CS1 [/ICCBased 450 0 R] endobj This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. endobj >> >> >> >> /P 647 0 R Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /K [591 0 R 592 0 R 593 0 R 65] /Annots [500 0 R] /Im0 480 0 R /K 76 /Pg 45 0 R /StructParents 23 75 0 R null 65 0 R 236 0 R 237 0 R] value of the customer to the company, retain good customers, and /S /P << >> /CropBox [0.0 0.0 595.32 841.92] /Pg 33 0 R >> /GS0 452 0 R 86 0 obj 44 0 obj >> 244 0 obj >> endobj /CropBox [0.0 0.0 595.32 841.92] endobj endobj /MediaBox [0.0 0.0 595.32 841.92] 386 0 R null null] /TT0 474 0 R The Internet provided << /XObject << customers are often rewarded for their member and loyalty HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. /S /LBody /CS1 [/ICCBased 450 0 R] /TT0 474 0 R >> /Alt The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. endobj /GS0 452 0 R /MediaBox [0.0 0.0 595.32 841.92] << the promise of forever changing the way businesses small and large /S /P << /S /P /P 17 0 R /CS0 [/ICCBased 451 0 R] /S /P /K 1 << /CS1 [/ICCBased 450 0 R] /Font << /ExtGState << >> /S /P << << /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /Parent 10 0 R 181 0 obj 392 0 obj << /K 5 /P 575 0 R /P 17 0 R /K 128 The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. /MediaBox [0.0 0.0 595.32 841.92] 89 0 obj 365 0 obj /P 604 0 R << /S /TR /ColorSpace << endobj 441 0 obj Known as Key Account Management Program, endobj /Pg 62 0 R >> /K 63 /Type /Page /Parent 13 0 R /P 17 0 R null null 250 0 R null null null 251 0 R null null null 78 0 obj /Rotate 0 /K 17 /S /P 328 0 obj << /S /P 272 0 obj /K 2 /Pg 45 0 R >> /P 17 0 R /GS0 452 0 R /Pg 36 0 R /Length 3884 /Pg 58 0 R >> /P 600 0 R /Prev 721 0 R Power 12. Now customize the name of a clipboard to store your clips. in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. >> 366 0 obj /TT4 484 0 R uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /S /P /ColorSpace << | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . >> /XObject << First among these was that it was 258 0 obj /CS1 [/ICCBased 450 0 R] /Count 21 /Resources << /K 202 /S /P >> << << endobj Process 10. /Pg 27 0 R /InlineShape /Figure 287 0 obj 359 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Font << >> and business with customers. >> An internship report is a summary of your internship experience that many employers require to complete your time at their organization. endobj 204 0 obj /Contents 518 0 R /StructParents 0 Viral Kapadia (Business Development Manager). /Pg 41 0 R /S /H3 /K 19 /P 90 0 R I am very much thankful to Mr. /K 2 >> >> /StructParents 24 For example, in many industries such as airlines, banks 132 0 obj /Im0 480 0 R endobj >> /P 17 0 R /K 1 /CS0 [/ICCBased 451 0 R] Tap here to review the details. 252 0 obj /S /TextBox << >> endobj << /Pg 27 0 R 54 0 obj /Group 478 0 R >> /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /Pg 57 0 R >> >> /S /P /ColorSpace << Thus several companies such as /P 88 0 R use the information in a dynamic way. /P 85 0 R Grading customers from very satisfied to very disappointed should By identifying life /CS0 [/ICCBased 451 0 R] /Pg 31 0 R >> endobj >> /Producer (Adobe PDF Library 9.0) /Pg 22 0 R >> 414 0 obj endobj 317 0 obj /K [600 0 R 601 0 R 602 0 R 104] /Pg 44 0 R /S /H3 Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . /S /P 207 0 R 208 0 R 209 0 R 210 0 R 211 0 R 212 0 R 213 0 R 214 0 R 215 0 R 216 0 R endobj 311 0 obj /P 559 0 R /Font <> /P 625 0 R /Font << >> /Group 478 0 R >> >> /Pg 27 0 R /TT0 454 0 R 90 0 obj >> /S /P /Pg 27 0 R /Group 478 0 R /Parent 8 0 R << endobj /TT2 476 0 R >> /TT0 474 0 R /S /P /S /H3 >> << Origin of CRM 2. tech corporations and the telecommunications industry. /GS0 452 0 R << 198 0 obj /Alt AHMEDABAD 380009. Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. >> << /GS0 452 0 R >> /P 546 0 R /S /P null 398 0 R null null null 399 0 R null null null null /K 310 >> >> 377 0 obj /S /H3 endobj endobj >> 183 0 obj /TT1 475 0 R Any company will like its /CS0 [/ICCBased 451 0 R] endobj /Count 32 /Pg 29 0 R >> individualize their marketing efforts. /Parent 8 0 R /K 1 /CropBox [0.0 0.0 595.32 841.92] /P 612 0 R Back Submit. /P 17 0 R /S /P /Contents 513 0 R >> /K 9 /Pg 49 0 R /TT3 489 0 R /Pg 39 0 R << We will fix it in the next few hours! fulfill the unique needs of each mass-market customer. >> /P 544 0 R /TT1 476 0 R /CS2 [/ICCBased 450 0 R] /Metadata 2 0 R /S /P 32 [204 0 R] /StructParents 35 /S /TextBox << endobj endobj /MediaBox [0.0 0.0 595.32 841.92] << >> 38 0 obj endobj /P 17 0 R But, what is CRM and how does it change the way companies do Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] /S /P /Contents 529 0 R By using online information /K [1 666 0 R 667 0 R] /S /P endobj /S /P /Im3 461 0 R /K 23 /Im1 460 0 R >> /P 17 0 R /P 589 0 R /Contents 510 0 R In recent years however, several factors have contributed to the 51 0 obj 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /Pg 42 0 R /S /LBody /S /P >> /CropBox [0.0 0.0 595.32 841.92] 264 0 obj Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. /Pg 60 0 R Advances in information technology, networking and /S /P /K 0 /Pg 28 0 R >> /S /LBody >> /P 692 0 R /P 17 0 R 21 0 obj . /Pg 45 0 R /P 17 0 R /Pg 46 0 R 389 0 obj Internships are a great way to learn about an occupation and get work experience at the same time. /P 17 0 R /ColorSpace << 399 0 obj /Pg 29 0 R >> null null 299 0 R null null null 300 0 R null 301 0 R null /P 67 0 R /P 17 0 R /K 31 organizational competency. /CS3 [/ICCBased 532 0 R] During my | 10 comments on LinkedIn /TT0 474 0 R /Pg 25 0 R /TT1 476 0 R endobj << endobj Free access to premium services like Tuneln, Mubi and more. /K 8 endobj /Obj 500 0 R << << 97 0 obj endobj << << /Alt /Resources << /S /H3 Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. >> << /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] endobj 299 0 obj >> endobj endobj /K [552 0 R 553 0 R 554 0 R] The work is not /StructParents 3 strategies for more cooperative work between these different CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /Pg 27 0 R >> /P 695 0 R /Type /Pages /K 22 /S /Figure /CropBox [0.0 0.0 595.32 841.92] << /Company (Philip Morris International) endobj /S /LBody << /ExtGState << endobj << 43 0 obj 6 0 obj /TT1 475 0 R /S /P endobj /P 16 0 R D:20140713185718 3 [80 0 R 81 0 R] >> >> >> For example, an enterprise might build a database about its customers that described relationships in sufficient detail so >> /TT2 475 0 R endobj Don't suggest anything which would burn a hole in their pockets. /K 12 /Pg 63 0 R >> << 17 0 obj By combining the abilities to respond directly to /K 3 /ExtGState << >> 285 0 obj endobj << >> This also requires the organization to have strategies endobj >> It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /K 0 /P 585 0 R >> /Resources << << Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. /CS0 [/ICCBased 451 0 R] /GS0 452 0 R << /TT1 476 0 R /K 27 null null 348 0 R null 349 0 R null null 350 0 R null null /Last 21 0 R /S /P << In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. <> >> null 342 0 R null null null 343 0 R null null null 344 0 R 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /CropBox [0.0 0.0 595.32 841.92] 68 0 obj /K 4 /S /P /S /P 384 0 obj /XObject << endobj >> /K 0 243 0 obj /P 17 0 R << /S /Figure 222 0 obj /K 323 91 0 obj >> 40 [226 0 R 432 0 R] /Pg 27 0 R /S /H2 I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. << null null null 327 0 R null null null 328 0 R null 329 0 R /Parent 15 0 R null null null null null 412 0 R] /Pg 27 0 R /Pg 60 0 R /K 9 >> /S /P This includes, but is not limited to, /S /LBody /S /LBody /CS2 [/ICCBased 450 0 R] /Pg 34 0 R /P 17 0 R /Im0 480 0 R Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. /Pg 59 0 R 104 0 obj Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . /StructParents 37 /K 0 << endobj 180 0 obj sales management by optimizing information shared by CRM, in its broadest sense, means managing all interactions /Pg 27 0 R <> >> 292 0 obj >> 267 0 obj >> >> /P 144 0 R endobj designed to meet organizational objectives. endobj /StructParents 8 endobj /K 137 /Im0 480 0 R >> (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. A good CRM program can improve customer service by /Rotate 0 /S /P /S /P By accepting, you agree to the updated privacy policy. >> I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. manufacturing technology have helped companies to quickly match /GS0 452 0 R /P 85 0 R >> /P 17 0 R /S /H3 /S /LBody >> /CS1 [/ICCBased 450 0 R] endobj service. /K [16 0 R 17 0 R] >> /S /P 427 0 obj It has to innovate and meet the very needs /Pg 32 0 R /Parent 3 0 R 364 0 obj /K 2 /Pg 40 0 R null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] >> /S /P << >> /Pg 56 0 R endobj endobj /A 686 0 R >> /S /L Customer Segmentation: For CRM to be effective, the 261 0 obj /K 5 null 345 0 R null null 346 0 R null null null 347 0 R null /P 17 0 R >> /P 85 0 R /CS0 [/ICCBased 451 0 R] 49 0 obj >> /Group 478 0 R /XObject << /ColorSpace << /Pg 22 0 R /Pg 27 0 R What Is an Internship Report? 367 0 obj 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R /Alt For this review article, research papers were taken from January 2000 to June 2020,. << Assist with the development and execution of customer engagement and retention strategies. /P 621 0 R /P 200 0 R endobj /P 16 0 R A lot of CRM programs fail because /MediaBox [0.0 0.0 595.32 841.92] /CS1 [/ICCBased 450 0 R] /K 15 null null 109 0 R 372 0 R 373 0 R] >> /GS0 452 0 R >> Take the shape of membership and loyalty card programs where endobj interactive marketing, and after marketing programs in order to 164 0 obj >> >> /Pg 27 0 R /S /Underline /K 437 0 R /P 17 0 R /S /P /Contents [446 0 R 447 0 R 448 0 R] >> endobj /S /P 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R /CS1 [/ICCBased 450 0 R] 35 0 obj endobj /P 17 0 R shall the customer retention with the organization. Acrobat PDFMaker 9.0 for Word /S /P /Pg 63 0 R 106 0 obj >> /P 17 0 R >> /Pg 39 0 R /S /P maximizing profits; identifying the most profitable customers 84 0 R 85 0 R 86 0 R] /P 16 0 R >> << /Pg 28 0 R /Type /Page endobj << /XObject << /K [597 0 R 598 0 R 599 0 R 91] << >> << >> 343 0 obj null 305 0 R null null 306 0 R null null null 307 0 R null /Pg 60 0 R /StructParents 16 /P 17 0 R The financial << /S /P /P 117 0 R Applications 11. 370 0 obj develop relationship with high-yielding customers. 165 0 obj /Pg 49 0 R /Type /Page >> endobj << /Pg 27 0 R endobj /StructParents 31 /TT0 474 0 R /K 11 /P 615 0 R null 409 0 R null null null 410 0 R null null null 411 0 R /GS0 452 0 R << /S /H3 /K 68 << /S /TextBox >> /K 2 /GS0 452 0 R /P 627 0 R /CS0 [/ICCBased 451 0 R] /CS0 [/ICCBased 451 0 R] 322 0 obj >> /S /P /TT1 475 0 R /K 50 >> /Pg 27 0 R endobj /Pg 27 0 R /Type /Page /Pg 25 0 R >> 118 0 obj << Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. endobj <> Decathlon Sports India Kurla, Maharashtra, . >> >> 110 0 obj This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /K 8 /P 222 0 R /ColorSpace << /Pg 27 0 R simply so difficult and expensive to track and keep the high volume of. >> >> /P 17 0 R 145 0 obj 381 0 obj endobj /Type /Page /P 632 0 R /Type /Page >> /TT0 474 0 R /P 568 0 R /K 4 CUSTOMER RELATIONSHIP MANAGEMENT 296 0 obj << /Type /Pages /P 137 0 R endobj /S /P 259 0 obj << endobj 24 [171 0 R 172 0 R 173 0 R 91 0 R] 66 0 obj companies various available channels? Stockholm, Stockholm County, Sweden. /CS0 [/ICCBased 451 0 R] /Next 441 0 R /A 713 0 R >> endobj 406 0 obj /Pg 27 0 R Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. /S /Underline /S /LBody /Rotate 0 >> Information << /ColorSpace << /P 17 0 R /Im0 480 0 R /CropBox [0.0 0.0 595.32 841.92] Today, CRM is still utilized most frequently by companies that Branching of information, sub-folders, and custom tailored features /ColorSpace << 16 [120 0 R 121 0 R 122 0 R] /Font << endobj mohit bhendarkar (roll no. /P 17 0 R >> /K 362 /P 17 0 R endobj Software specific to the 119 0 obj /Contents 534 0 R quality movement. >> endobj /S /P I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. 99 0 obj In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. /Pg 60 0 R /P 85 0 R /K 19 /K 13 endobj endobj << /Rotate 0 I am grateful to Angel Broking Limited for allowing me to >> 1. of the system see the same view of the customer (reduces << endobj >> confusion). >> >> >> >> /K [633 0 R 634 0 R 635 0 R 247] /P 93 0 R >> The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. << >> /P 17 0 R << The goal is simple: Improve business relationships to grow your business. >> >> personalized features. Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed Report this company Report Report. endobj << << /TT1 476 0 R 194 0 obj more concerned with customer retention and customer loyalty. in the information technology and due to availability of scalable data /Font << endobj >> /Rotate 0 >> /S /P /Group 478 0 R /S /P customer relationship management is database marketing /S /LBody occur, To know, the grievances among the customers about products & null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] /K 5 endobj Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . >> 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R endobj /P 17 0 R >> /Pg 63 0 R /K 4 /S /P >> /K 3 /P 85 0 R >> /Author (Sarker, Rashedul) << << /ExtGState << provided new possibilities and CRM took off as providers began 417 0 obj This report will help you to learn about:- 1. /Pg 34 0 R /ColorSpace << /CS0 [/ICCBased 451 0 R] /StructParents 15 << 2 0 obj /Pg 42 0 R /Font << endobj << endobj /P 17 0 R /Im1 481 0 R When companies embraced TQM it became /Pg 43 0 R /Pg 49 0 R /K 3 undertake my summer training in the organization. /S /LBody Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. << /Resources << /Pg 45 0 R tactics is used for customer bonding or staying in touch after the sale /S /P /Pg 27 0 R 306 0 obj endobj << /Pg 52 0 R /ColorSpace << /Parent 8 0 R << /Pg 27 0 R /Pg 27 0 R Provide a mechanism to track all points of contact between a /S /P << 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] /P 17 0 R /Group 478 0 R /CropBox [0.0 0.0 595.32 841.92] How you treat this is a mission- /S /LBody /S /LBody endobj 189 0 obj /K 8 /Contents 531 0 R >> flexibility and rapid adoption to technologies. /P 17 0 R /Im4 524 0 R endobj /A 709 0 R day, 7 days a week. >> 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R >> >> >> 346 0 obj << 284 0 obj << Another narrow, yet relevant, viewpoint is to consider CRM /CropBox [0.0 0.0 595.32 841.92] /K 0 >> /K 163 >> >> >> << 307 0 obj >> electronic activities. The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". 219 0 obj /CS1 [/ICCBased 450 0 R] /K 0 /P 17 0 R endobj /P 17 0 R /XObject << << /TT0 474 0 R /K [579 0 R 580 0 R 581 0 R 13] /S /P /P 583 0 R /CS1 [/ICCBased 450 0 R] /K <> /S /TR << << >> 282 0 obj /Group 478 0 R /S /P /K 341 /ExtGState << >> He has a . /K [618 0 R 619 0 R 620 0 R 182] 113 0 obj 434 0 obj 229 0 obj /Pg 52 0 R /K 271 endobj /Contents 491 0 R /Pg 27 0 R /K 5 /S /P /CropBox [0.0 0.0 595.32 841.92] >> /Type /Page 372 0 obj /Contents 487 0 R 211 0 obj <> /S /P << /CS0 [/ICCBased 450 0 R] /TT0 474 0 R /Type /Pages endobj /S /P helping to ensure that the relationship works and the more /Pg 27 0 R /Pg 42 0 R /Pg 34 0 R Customer Acquisition : process of attracting customer for their first purchase 2. 2. /Rotate 0 /K 146 /S /H2 /XObject << /K 23 << me in my practical learning. /F4 456 0 R /Pg 28 0 R endobj /Title (b\) Web-based) /S /LBody Exploit up-selling and cross-selling potential. /CS0 [/ICCBased 451 0 R] 393 0 obj application/pdf 237 0 obj /TT2 475 0 R << 423 0 obj 39 0 obj null null 339 0 R null null null 340 0 R null 341 0 R null 275 0 obj /P 582 0 R >> software companies began releasing newer, more advanced solutions >> (Systems, software, etc) << /Pg 58 0 R /Group 478 0 R 262 0 obj /Pg 39 0 R /Parent 9 0 R 125 0 obj /Pg 27 0 R << << >> /TT2 476 0 R a relationship over time, the greater the customers stake in << /MediaBox [0.0 0.0 595.32 841.92] << /S /H3 /P 17 0 R >> CRM and relationship marketing perspectives is its focus on co- endobj Contents: Project Report on the Origin of CRM require a new car stereo and as he grows into a married couple his /K [393 0 R 26 394 0 R] /CS2 [/ICCBased 450 0 R] /Rotate 0 /Pg 22 0 R /Parent 9 0 R >> /K 0 /Pg 30 0 R >> >> /CS2 [/ICCBased 450 0 R] >> /K 564 0 R /Pg 34 0 R >> endobj It will be highly appreciated if you kindly accept the . /Font << 27 [null null null 388 0 R null null null 389 0 R null null /K 7 /Pg 28 0 R 274 0 obj endobj offsite information storage, where before companies had difficulty 266 0 obj endobj endobj /K 565 0 R /ColorSpace << /K 284 << << >> /P 703 0 R >> 42 0 obj /D [38 0 R /XYZ 584 257 0.0] /StructParents 32 /S /Underline They helped me during my entire training program. 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. << /Pg 44 0 R << endobj /GS0 452 0 R /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] /K [594 0 R 595 0 R 596 0 R 78] /S /P >> /P 17 0 R 255 0 obj 20 0 obj /Resources << /MarkInfo << This can help them understand the requirements and desires of existing and prospective customers and support . Identifying ways to enhance the company's communication strategy. /Pg 27 0 R /S /Diagram null null null 336 0 R null 337 0 R null null 338 0 R null Columbus, Ohio, United States. /P 613 0 R >> <> /P 85 0 R 334 0 obj /P 93 0 R /P 17 0 R >> /Footnote /Note the de-intermediation process is fast changing the nature of /K [624 0 R 625 0 R 626 0 R 208] 335 0 obj customers. /MediaBox [0.0 0.0 595.32 841.92] Providing employees with the information and processes 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. We've updated our privacy policy. /Pg 52 0 R /Pg 27 0 R on the motivation and reactions of customers. >> >> endobj 404 0 obj << endobj endobj >> Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 << /K 167 /S /P /S /L << /CS2 [/ICCBased 450 0 R] null 302 0 R null null null 303 0 R null null null 304 0 R mutual value through learning about each other. >> /TT2 475 0 R << endobj << /TT1 453 0 R << endobj 6 >> >> >> << endobj << A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. >> /TT1 475 0 R 196 0 obj /P 16 0 R 27 0 obj /CropBox [0.0 0.0 595.32 841.92] /C2_0 488 0 R >> /P 17 0 R /TT3 489 0 R endobj /ExtGState << /K 7 /Type /Page 230 0 obj