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Changes made en route at your discretion to tour features, timings, or tour services (e.g. 2024 cruises on Holland America Cruise Line The Company accepts payment via Bpay, Electronic fund transfer (EFT), PayPal, Cheque, Visa, MasterCard and American Express. Delivering unparalleled experiences and boundless exploration, Avalon puts you in the captain's seat to navigate your journey, fuel your passions and steer clear of the unexpected as you cruise down the world's most memorable and mesmerizing waterways. Cancellation Fees: (% of total price) Sydney Metro: (02) 8259 1110 The Terms as listed online when completing a reservation are those that control, except to the extent the Terms are superseded by applicable law. If any dispute arises between you and us, the laws of New South Wales, Australia will apply. Avalon Waterways has redefined cruising by going against the current and away from the ordinary. NOTE: Excursions booked through Shore Excursions Group are NOT operated by the cruise line, but rather are arranged by Shore Excursions Group. porterage at hotelson Cosmos exceptions exist on select tours based on hotel facilities and operational necessity; Avalon Waterways launched in 2004 as part of the long-established Globus family of travel brands. www.globusfamily.com.au/onlinebookings Bundled activities define cruises from each other. Company Representation SafetyNet Protection payments are always non-refundable. No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group, if conditions requiring assistance are not known to The Company at the time of reservation or when reasonably known by the participant. Members will not earn points if a booking is cancelled prior to the date of departure, the holiday is booked with staff, companion or Friends and Family discounts, travel industry member discounts, press and partnership trips or participant holidays provided as a prize to prize winners. This is experiential river cruising, your way. Welcome - Sign In Our payment terms and conditions have recently changed. Please enable javascript before you are allowed to see this page. These events are beyond our control, and The Company(or the tour operator if applicable) will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes. The Company (and / or the tour operator if applicable)is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or for any reason beyond our control if you miss your transfer. Phone: 1.800.377.9383 International: 001.240.487.0155 Fax: 1.240.487.0154. Raise your sights and set your sails for the rivers of Europe, South America, Asia, and Africa on an Avalon Waterways cruise. On an Active & Discovery sailing, you can enjoy dozens of included exploration choices on every itinerary, personalized to pique your passions and customized to cure your curiosities. Login to your account to add optional excursions. Reductions are off the base land price only and do not include airfare. Useful. Cancellation fees include all services on the reservation, except Travel Protection , which is always non-refundable. Hotels & Cabins Avalon Waterways Enjoy the perfect blend of elegance and ease where little touches are bold, gestures are grand and the views even grander. Ghan Train Read 1 more review about Avalon Waterways. Eligible bookings include Globus, Cosmos and Avalon Waterways packages purchased using Australian or New Zealand Dollars, sold either through Globus, Cosmos or Avalon Waterways directly or via one of their booking agents. Telephone. This is at the sole discretion of the airlines. Hotel porterage (where available) for one bag per participant is included in the price on Globus and Avalon. This includes correcting errors in your information or services (names, dates, schedules, class of service, airlines, other). https://www.avalonwaterways.com.au/travel-waivers. Seat Rotation Wide-open views. Seat Assignments No person, other than an authorised representative of The Company by a document in writing, is authorised to vary, add, or waive any Term or Condition on its brochure or website, or any of these terms. Airline Mileage Accrual Accepting the Health & Safety Waiveris required for travel with The Company (or the tour operator if applicable). You must be able to walk up/down steps (for motorcoaches) and on ramps without a wheelchair or walker for cruises. You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. You have a cooling-off period during which you may cancel your reservation without fees. You are responsible for storage (e.g. 28-16: 75% Get ready to relax on one of Europe's majestic rivers, on board one of our most popular cruises, liked and loved by so many. Wake each morning to splendid passing scenery from your window-facing bed. Gratuities airport transfers; Any dispute between the trip participant and the Company, directly or indirectly relating to the Terms the trip undertaken, shall be first submitted to mediation in Sydney, Australia, before a mediator mutually agreed to by the parties. Click here to find out more Accept Accept Your invoice, when documented as payment received, is confirmation of services on the reservation. In the event of a cancellation by The Company (on behalf of or by the tour operator if applicable)prior to departure or during your trip for conditions under Force Majeure (see section "Force Majeure", The Company (on behalf of or by the tour operator if applicable)will provide a future travel/booking credit for the portion of your trip impacted. 1300 230 234. The following have a final payment date of 180 days prior to the commencement of services You are responsible for the behaviour, security and supervision of all minors on your reservation. To the extent permitted by applicable law, inthe event of a Force Majeure Event (as defined below), The Company(and / or the tour operator if applicable) shall be excused, discharged, and released from performance to the extent such performance is so hindered, limited or prevented, without liability of any kind. North America Trains Any resulting additional expense will be the responsibility of trip participants, and any resulting savings will be refunded by The Company (on behalf of the tour operator if applicable)to trip participants. The Company Contact Your airline ticket is a contract between you and the air carrier only, even if you purchase through The Company. Hotel rewards/points cannot be earned or redeemed with hotels contracted by The Company and/or the tour operator if applicable. CLICK HERE to learn more about the AvalonGO app. Passports You must be at least 18 years of age to make a reservation. Already booked your Avalon cruise? CLICK HERE for more information about travel protection offered through Travel Guard. If you cancel your reservation during the cooling-off period your deposit will be refunded and no cancellation fee will apply. If you have any questions, or experience any difficulties accessing the portal, please click the support link below to send us an email. Experience a world beyond your expectations. Porterage is not included at train stations or airports. Please feel free to contact usif you have any questions about the fine print were here to make your adventure as effortless as possible. After the Final Payment Date Level 6 68 Pitt Street Prices do not include airfares, except where noted on specific itineraries, and are subject to change without notice. You can book your next Avalon River Cruise through our website, or by calling us directly. Travel insurance is available through our partner, Travel Guard Insurance. Private Touring All revisions to a reservation will incur a minimum $30 per person fee plus any airline change fees. A joining fee may apply. Avalon Waterways has redefined cruising by going against the current and away from the ordinary. Double-bedded rooms (one bed per room) are not guaranteed but may be indicated as a preference during the reservation. Air routings are subject to availability. SYDNEY NSW 2000 Cosmos From time-to-time, and for the purpose of identifying those Service Providers as the provider of a component or part of a cruise, package or tour, some or all of those entities may utilise the name Globus, Cosmos or Avalon Waterways on promotional media, signage, or attire. At times, venues are limited or not available due to local holidays, events or various seasons. Address guide, Please CLICK HERE for more information on different ports of call, Please CLICK HERE to review Terms and Conditions. Where we fail to provide services to you in accordance with these consumer guarantees then you may have a right to seek a remedy in accordance with the Australian Consumer Law. The Company (or the tour operator if applicable)does not provide child safety devices. No refunds are provided for hotel changes. These Terms do not apply to the extent that they are inconsistent with laws that apply to the goods and services we provide to you. Relaxed luxury flows throughout the ship in every detail from friendly crew to expert Local Guides to personalised excursions in Classic, Active, and Discovery experiences. Written notification to The Company may be submitted to the address above and must be received within 30 days of the trip completion, except where such limitations are prohibited by law. An up-to-date copy of these Terms is accessible on The Company's website globusfamily.com.au. 65-47: 50% ABN 12 001 268 257, Departing {{booking.StartDate | date : dateFormat}}. Gratuities for your Tour / Cruise Director, Local HostsSM, Local Guides, driver, and ships crew are not included in the trip price (unless otherwise noted in pricing details) and are discretionary. }. The following have a final payment date of 110 days prior to the commencement of services For trips within the United States, we will attempt to reasonably accommodate motorised scooters. Globus and Cosmos Escorted Tours^, South America^, South Pacific^, Africa^, Asia^, Cuba Elevate your cruise experience with fewer passengers, more choices, and endless possibilities. Our crew is devoted without being daunting, focused but not fussy and supportive minus the smother. Preferred Flights are strongly encouraged to accommodate your flight dates, times, routing, or airline choices. Air Inclusive Deposit Amounts, Final Payment Dates & Cancellation Fee Schedules. For a list of river cruise travel advisors and their contact information, please search by your state or enter a zip/postal code and select a mile radius. See section Deposit Amounts, Final Payment Dates, & Cancellation Fee Schedules below. Deposits and Travel Protection are always non-refundable. The company's fleet is made up entirely of "Suite Ships" that feature rooms with a. Revisions Fees. Visas 30-1: 90% }. <47: 100% Relaxed luxury is about having the freedom to choose how you want to travel, as well as the freedom of choosing how you want to plan it. Cosmos is for those that adore the explore without breaking the bank. Book and pre-pay optional excursions. Relaxed luxury is about having the freedom to choose how you want to travel, as well as the freedom of choosing how you want to plan it. The Company (and the tour operator if applicable)reserves the right to update or amend these Terms at any time prior to you making a reservation. Miami travel agents. Explore the chocolate museum in Cologne, and visit the fragrant lavender fields of Provence. Holidays, Special Events & Venue Closures, Wi-Fi on Transportation Provided via The Company, Cruise Itinerary Changes & Cancellations Exclusion of Liability, Governing Law & Submission to Jurisdiction, Please pay an outstanding balance of {{booking.Currency}} {{booking.PaymentDetails.PaymentDueAmount | ctfAmount:currencySymbol}}, Please complete all traveller information, https://globusfamily.com.au/privacy-policy, https://www.cosmostours.com.au/travel-waivers, https://www.avalonwaterways.com.au/travel-waivers, At least one participant must be 21 or older, Dimensions: 30 x 21 x 11 / 76cm x 53cm x 28cm maximum, Dimensions: 26 x 12 x 10 / 66cm x 30cm x 25cm maximum. Devoted to reducing, recycling and repurposing at every turn, our list of green practices is longer than the blue Danube. Get personal. The following trips have a final payment date of 45 days prior to the commencement of services unless noted otherwise above The parties expressly agree to waive and forego any and all rights to bring any such class actions, purported or proposed class actions, or representative actions. o South America Unused Services For safety, maximum enjoyment and understanding, you must be able to read, understand, and speak English. You are responsible to verify medical requirements for your travel. Any additional charge for the request is payable by you directly to the venue at the time of service. Copyright 1994 2023 The Cruise Web, Inc. , which should be indicated by the presence of a star located near the upper corner of the card. As you set sail down the worlds most legendary waters, weve curated a collection of the most intriguing experiences to immerse yourself in both on board and off. Her travel industry career began as a frontline agent and includes executive positions with supplier and retail industry leaders including Norwegian Cruise Line, Holland America, Cruise Planners/American Express, AAA National and the Globus family of . Our staff and the Service Providersare not required or trained to assist with personal tasks. o Egypt .m-player__divider { English Seat rotation may not be available in all instances. Choose from our award-winning vacations on virtually every continent with local favorites and off-the-beaten-path experiences only Globus can share. Subject to the Australian Consumer Law, amounts payable may be wholly or partially non-refundable, non-transferable or subject to revision fees, as set out below. Recreational services exclusion On Avalon Waterways Avalon Waterways has redefined cruising by going against the current and away from the ordinary. the dispute has first been referred for mediation in accordance with this clause; and At the time of reservation, a non-refundable, non-transferable, per person, per trip deposit is required. Securing and paying for all visas, entry documents, and any other requirements for entry into a country is your responsibility. At Avalon, we're committed to enhancing your cruising experience while reducing our own impact on the world. Disabilities Air Routings All trips that include the following Cruise Staterooms Innovative, transformative, original. The history of Avalon Waterways, which celebrates its 10th anniversary this year, mirrors the saga of modern river cruising. See us for giant discounts on River Cruise Vacations . Water or power shortages or failures GLOBUS guarantee as to fitness for a particular purpose; and Cancellations & Refunds The Company shall not be required to refund any portion of the fare paid by you if you are removed pursuant to this section. Insurrection We've mastered the art of blending luxury with comfort. No two travellers are alike and one sight does not fit all. Triple rooms accommodate three people, but do not guarantee three separate beds. Strikes of labour disruptions The Company (or the tour operator if applicable)reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary. accordance with the laws of the State of New South Wales. Read More. Call 1-800-377-9383 to see if you're eligible! Delivering unparalleled experiences and boundless exploration, Avalon puts you in the captains seat to navigate your journey, fuel your passions and steer clear of the unexpected as you cruise down the worlds most memorable and mesmerizing waterways. 2022 Circuit Travel Pty Ltd. All rights reserved. Furthermore, you are liable for all damage caused by you or anyone whom you invite on the property, and you are responsible for all costs arising from such damage and/or failure to comply with the above policies. Devoted to reducing, recycling and repurposing at every turn, our list of green practices is longer than the blue Danube. Otherwise if you'd like to create an account please click the Create Account button. Government Travel Sites On Trip Experience 60-46: 30% Check out our range of tours and river cruises: If you have a current booking, and you cannot see it, click on "Link Existing Booking", ADD YOUR QANTAS FREQUENT FLYER NUMBER BEFORE YOU DEPART TO EARN POINTS ON YOUR HOLIDAY, Applies to new bookings from 13 April 2022. Telephone:1300 973 958 Full name as per passport With e-tickets, simply present your cruise confirmation number and proper identification upon arrival at the terminal. Additional beds, if available, are at the discretion of the hotel with costs billed directly to you at checkout. Your interests, your passions, your way! The deposit amount is dependent upon the trip and services booked. The Company (on behalf of the tour operator if applicable). o Cruises on the MS Farah 21-8: 30% The Company and/or the tour operator if applicablewill indicate known closures in the itinerary or advisements, but not all closures are known in advance. The Company(on behalf of the tour operator if applicable)may allow collapsible wheelchairs that fit within the restrictions (1030mm/40.55 length x 555mm/21.85 width) when travel with a wheelchair is disclosed to The Company. Taste decadent local delicacies, fresh regional wine and produce. All trips that include the following 2022 & 2023 River Cruises | Avalon Waterways River Cruises Avalonwaterways.com is a Travel and Tourism website . https://www.cosmostours.com.au/travel-waivers Cruise Critic named Avalons staterooms the best in the business, and yes, were blushing a bit. The Company(or the tour operator if applicable) will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases. Login to your account to add optional excursions. Government seizures porterage at airports or train stations; Keep me logged in. Creating your account is required to confirm your reservations. We travel to see new things, do new things, and break away from life as we know it. The following trips have a final payment date of 60 days prior to the commencement of services unless noted otherwise above Government health advisories or warnings or alerts of any kind of nature, including, but not limited to, warnings or regulations due to an epidemic/pandemic Fresh local cuisine. Safety & Medical Care An adult must accompany participants under 18 years of age (minors) on all services, including the sharing of accommodations. guarantee as to due care and skill; Also, we suggest downloading the complimentary AvalonGO app, which provides details on itineraries, flights, transfers and more. Transfers But knowing the right amount of anticipation, the right amount of attention and the right amount of space to give each guest is an art. Landslides 60-8: 75% display: none !important; Special Needs & Participation Requirements, Information Required for Reservation & Travel. Triple rooms/cabins are not available on Avalon Waterways. For US State Department travel advisories, see www.travel.state.gov. For safety reasons, wheeled carry-on bags are not permitted. 200,051 people like this. On the first day of the cruise, the Cruise Director will ask you to sign this Liability Release. There are, however, some terms and conditions you need to read before you book. Youd rather have an extra day exploring than a fancy chocolate on your pillow at night. NOTE: Effective May 3, 2023, travelers who elect to use a U.S. state-issued driver's license must ensure that it isREAL ID-compliant, which should be indicated by the presence of a star located near the upper corner of the card. Should you wish to cancel your reservation because of a hotel change, full cancellation fees apply. Dietary restrictions you make known to The Companyor the tour operator if applicable In Australia, services come with the following consumer guarantees: It is best to avoid airline tickets with high change fees. Delivering unparalleled experi. Availability of triple rooms at hotels varies by itinerary. On a typical cruise, you see waves, water and more water. Special themes as culinary, bear, wine and Christmas themed itineraries are featured on Avalon Cruises. Inclement weather booking window: January 1, 2023 through April 29, 2023. travel window: December 31, 2022 through December 30, 2023. view details. Welcome aboard your new home suite home! or call an agent at 888-737-9266. Illness Weapons Backroads Travel Advisor Portal. The minimum age to participate in any Globus and Cosmos trip service is 5 years of age and the minimum age for Avalon Waterways is 8 years of age, unless otherwise specified in the chart below. Single rooms are generally smaller in size and may be less conveniently located. Accuracy of Invoice Details Active & Discovery cruises are packed with excursions and activities not found on ordinary river cruises. gratuities to your Tour Director, Cruise Director, Local HostSM, driver, Local Guides, and/or ships crew; gratuities on ferries, trains, and cruise ships; Please CLICK HERE to read our F.A.Q. Rail & Air Services To the maximum extent permitted by applicable law, the Company excludes all liability in contract, tort or otherwise for any loss (including consequential loss), damage, delay, costs, expenses or inconvenience whatsoever (including but not limited to personal injury, death, and property loss) that may arise in connection with or arising out of your reservation. Date of birth River Cruising Think of it as a room with a view! Avalon River Cruises is recognized for their all suite concept. Cancellation Fees: (% of total price) Checking credentials. In respect of any goods or services we may provide, certain statutory guarantees or warranties may apply for the benefit of consumers. Service Responsibilities And the feeling is mutual. Cancellation fees are further described in the table under Deposit Amounts, Final Payment Dates, & Cancellation Fee Schedules below. Non-US citizens should check with their local consulate to determine the specific documents required for travel. Theres a reason our ships are the critics darlings and favorites among our most discerning guests. Any request for refunds is subject to these Terms and subject to approval from the tour operator if applicable. You may cancel your reservation by notifying The Company (and / or the tour operator if applicable). If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation, will be cancelled, and your deposit, airfare and travel protection premiums will be forfeited. Fort Lauderdale (Port Everglades), Florida, Take advantage of limited-time offers and special deals. On Avalon Waterways cruises, The Company reserves the right to change your cabin when necessary. Raise your sights and set your sails for the rivers of Europe, South America, Asia, and Africa on an Avalon Waterways cruise. Reservations that do not include full payment by the final payment date will be cancelled and deposit, plus any travel protection, will be retained. Guest Communications Baggage fees are not included in airfare price and The Company is not liable for any additional fees. Restrictions. You agree to not invite into the hotel, whether common areas or your room, any person whose behaviour is likely to be disruptive either to the hotel property or other guests. A provision of these Terms may not be waived or varied except in writing, signed by the party or parties to be bound. Avalon Waterways has redefined cruising by going against the current and away from the ordinary. Pre-registration: Due to increased security in ports worldwide, your embarkation will be much faster and easier if all of your pertinent information is already in the cruise line's . Claims or Complaints These fees are always non-refundable. Dimensions: 12"x11"x 6" / 30cm x 28 cm x 15 cm maximum. Reductions o Hotel stays on the Galapagos Islands passports; visas; vaccinations; See Accuracy of Invoice Details above for your responsibilities and liability. This Danube River cruise concludes in the Pearl of the DanubeBudapest. Travel documents, including eTicket receipts, will be sent approximately 2-3 weeks prior to your sailing (unless you opt out of e-tickets, in which case they would be mailed). Explore the world as a traveller, not a tourist, on a trip packed with inclusions. The following applies to Intra-Trip Air in South America, Asia, and Africa. Transfers are provided by independent third-party transportation companies (where available). While we naturally present the signature delicacies of the regions you visit, we enrich the gastronomic journey by offering multiple dining venues, bringing unexpected culinary experiences to the table. All domestic airfare (if applicable) will also be e-tickets. Price reductions may be available to minors (see chart below). This is frequently undertaken with little or no advance notice to river cruise operators, and can cause The Company(or the tour operator if applicable) to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motorcoach or hotel accommodation with little to no advance notice. Date of experience: February 28, 2023. Adventure is knocking. forces of nature; Whether you're looking for a romantic river cruise past Europe's rolling, vine-clad countryside or a cultural exploration of Southeast Asia, Egypt or . If you need such assistance, we strongly recommend you have a physically-able companion accompany you. But its only because weve taken such pride in bringing you river cruisings only Open-Air Balcony stateroom design, featuring beds with a view. Low or high water levels It is your responsibility to obtain and have in your possession proper and valid documentation required for entry and departure for each country you travel. With an overwhelming world of choices, we understand you may need some personal assistance to plan your perfect vacation. Qantas Frequent Flyer Program Plus, our experienced travel consultants have access to exclusive vacation deals to make sure you get the best value for your time and money. Memphis travel agents. Delivering unparalleled experiences and boundless exploration, Avalon places guests in the captains seat to navigate their journeys, fuel their passions and steer clear of the unexpected as they cruise down the worlds most memorable and mesmerising waterways.