AFL Membership will provide match-specific information about the ticket redemption process prior to each game. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Requesting a password reset during the on-sale will use your time limit. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. 2022 AFL Ticketing Information | Adelaide Football Club When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Make sure the backlight on your phone is set nice and bright. 2 0 obj Can I buy tickets if I am based overseas? In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Group Bookings are available for selected events and are subject to availability. Promoters sometimes request that a number of tickets be held for promotional purposes. How do I access Accessible seating tickets? Tap the trash can at the top right of the event pass to shred the event pass. What can I do to increase my chances of getting tickets to a popular Many businesses act as Ticketek Agencies throughout the country. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. FAQs | NZC In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Ticketek's Group Bookingscan help you plan your next excursion. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Group discounts may be offered but do not apply to all events. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Please keep an eye on your AFL Membership ticketing emails which will include your barcode. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Once tickets are added to Passbook, simply open the Apple Passbook app. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? I would still like my tickets mailed to me at my overseas address, is this possible? Can I request a partial refund on my purchase if I have selected Refundable tickets? Check you can log in and have your passwords ready. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. More information relating to mobile ticketing will be communicated in the lead up to the season. My address has changed. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. The email may have been filtered by a spam filter. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). You can find information on how to access your Mobile Membership through the AFL Live App here. Full Ticketek Refundable terms and conditions of sale can be viewed here. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. How does Ticketek remember my preferences when I return? You can purchase and reserve tickets in any combination up to the ticket limit for the event. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Can held seats be purchased through any other channels? Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Why does Ticketek want to access my Facebook details? 1 0 obj Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. All venues have seating options available for patrons in wheelchairs or who require assistance. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Ticketek acts as agent for the Seller in the sale of all tickets. Terms & Conditions of Sale | Ticketek Australia Set up your My Ticketek account, or check the details in your existing account. How do I redeem my Ticketek Gift Voucher? Don't worry though, until you finalise your purchase the value will remain on your voucher. Ticketek will use reasonable efforts to notify you of such action. Yes, it will. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Simply open your mobile ticket as usual from the SMS you receive from Ticketek. We'll now show you the tickets which have been allocated to you based on your selections. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Why can my friends (invitees) only purchase the held tickets one at a time? Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. To purchase more than one set of tickets to multiple events, click on the. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Staff are amazing under the circumstances," a third said. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Enter the required information in the fields provided. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. I've sent an invitation but some or all of my friends did not receive their emails. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Will I be required to pay to reserve a seat? The transaction limit is 10 at both Marvel Stadium and the MCG. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Your barcode will be on the first page that opens (the homepage). n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". ) Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn There are over 20 circumstances you may request a refund. This is just another way of conveniently storing and viewing your mobile tickets. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family You might find the following websites helpful if you want more information about ticket scalping: Your barcode number can also be found via your online account here. Yes, if you don't log in you will see a selection of national events. When purchasing tickets for a particular event you may be limited to a specified number of tickets. You will need to provide some form of ID so that the staff can access your Ticketek account details. My Ticketek; Gift Vouchers; No, for the first release, the app will only be an iPhone app. Ticketek recommends that you select Registered Mail for these events where available. What if a show is cancelled or postponed? If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. If magnified, the display may be blurry. At this time Ticketek NZ cannot post tickets overseas. Sell tickets directly from your Ticketek Account. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Ticketek will only mail tickets to the residential address of the credit/debit card holder. How do I find out the expiry date of my Ticketek Gift Voucher? If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. ezyTicket - your ticket is emailed to you in PDF format. Some events may have a Family ticket which includes 1 Adult and 1 Junior. <> We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am They will be assigned the next two seats along (next to Invitee A). The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Ticketek Online Terms of Use and Privacy Policy. PDF CONCESSION & JUNIOR POLICIES - Ticketmaster There are no guarantees. What will happen if the barcode is sent to a non-smartphone? Ticketek Gift Vouchers look just like a regular Ticketek ticket. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. %PDF-1.5 - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Venue/City Box Office - collect tickets when you arrive in New Zealand. Do I need to add to Passbook to gain entry into the venue? If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. What happens if I forget my phone or my battery dies at the venue? Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. chevron_left. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Some events have more than one price type. Who can book a family and concession ticket? - Ticketek Australia All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. These tickets will be cancelled and reissued in the name of the new ticket owner. By clicking this link, a web page will be displayed containing your ticket. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. For more detailed instructions on reserving a seat, please see our help page here. Will the Mobile Ticket scanners at venues work through phone covers? How do I add my mobile tickets to the Ticket Wallet? Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Safe, Fast and Verified I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Ticketek: A global leader in ticketing and technology. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Concession and Children's ticket entitlements vary from event to event. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post Can I forward my Mobile Ticket to a friend? You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Please try again, or try reducing the number of tickets you have selected. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Please wait a few seconds for it to load. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. If you purchased online or through our call centre please contact Customer Service for further assistance. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Your confirmation email will include all of your delivery details, plus your customer information. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Terms & Conditions of Sale | Ticketek NZ You may also wish to consider taking out a relevant insurance policy to . If you arrive late, you may not be admitted until a suitable break in the event. Refunds must be requested no more than 60 days after the event date. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. If you would like your event to be one of these, we would love to hear from you. In most cases, tickets must be returned to the place where they were purchased. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. 13+ - Adult Ticket. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Accept the Ts&Cs and "Submit" 9. I've been invited to purchase held seats by my friend, how many seats can I purchase? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . The original expiry date still applies to any balance remaining on your voucher. Why is there a time limit when I buy tickets? Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. How long are my friends seats placed on hold? They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. How can I receive my Ticketek Gift Voucher? These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. stream The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Yes, you are able to use multiple Ticketek Gift Vouchers. Change My Location 4 0 obj Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. There was a spelling mistake in the email address entered. How can I find AFL Membership on a match day? The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. % Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. The app also uses your location to alert you of events currently being held at specific venues. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Tickets will not be issued to persons other than the credit/debit card holder. Tickets will be available to purchase, once onsale, through Ticketek. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details).