Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Just bought tickets. StubHub Class Action Alleges Unlawful COVID-19 Refund Policy BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. I purchased two tickets listed on site. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? The buyer gets refunded fine, but why I am being charged their refund? StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Thanks for stealing my money and for the lack of respect for customer experiences. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. I will NEVER use stubhub again! Terrible Service! StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy >> I PURCHASED TWO TICKETS FOR $390. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. They said the money had already gone to the seller which is pure BS. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. When I received the tickets it is stamped on them in large lettersStudent ID required! We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Im sensing a nice class action lawsuit coming your way. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. You dont get to change the rules to suit you after the fact. Overcharged. 'You're stealing my money': StubHub leaves customers feeling screwed I called immediately but received the same reply, "No refunds!" StubHub's Changing Refund Policy Under Fire - NBC Boston StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Other sellers may take a case-by-case policy. Wimbledon raises ticket prices for 2023 championships, See Tickets, Vivendi suffer reported data breach, Rammstein obtains restraining order against Viagogo, President Biden calls for limits on concert and sporting ticket fees, US groups form Break Up Ticketmaster coalition, Lyte to acquire Event Genius assets as parent company Festicket set to fall into administration, Silver Lake looking into TEG exit options report, Ticketmaster successfully handles Beyonce onsale, SeatGeek allegedly dropped by Barclays Center because of tech issues according to report, See Tickets suffers website crash after multiple line-up reveals, it proposes to accept a series of promises, Eventfinda offers buy now, pay later option for ticket buyers, Twitter plans to allow creators to sell tickets to live audio events, Haunted houses producing magic sales figures, Englands rugby league team partners Sportsbreaks, Ticketmaster Sport rolls out away ticketing digital solution, Electric Group renews with TM as Newcastle NX opens, Womens Rugby World Cup opens with Eden Park sell-out, Scottish Rugby embraces digital ticketing service with Tixserve, Backstage: Ed Sheeran, Depeche Mode and more, Tessitura expands arts venue ticketing service, Ambassador Theatre Group in debt talks report. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. StubHub phone wait times are 3 hours. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Solutions : StubHub Ireland I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Following backlash from customers, the ticketing company responded in a statement this week. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Purchased 2 tickets to a college basketball game. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. These returns could mean so much to so many people, myself included, as to a difference as food or rent. StubHub changes its refund policy during COVID-19 pandemic - WKBW We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? Furthermore, If you have any questions, please do not hesitate to contact us. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Bought tickets for James Taylor and Bonnie Raitt. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. He was waiting for someone else to send them to him. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). DO NOT let Stub Hub take advantage of you! As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Not certain how that happened but I think that the site was confusing and I didn't pay full attention. NEVER again! I'm returning the tickets and buying else where. They said if I disputed it with my CC company they'll cancel my account with them. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I would like to receive a refund. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes Very disappointed. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I wish I found this website earlier. Money down the drain. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Hopefully the credit card company will stand up for me. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. I was not able to enter the concert . Action 9 helps customer get StubHub refund despite policy change We are changing the way you register and sign-in to the StubHub Community. StubHub to Refund Over 75k Customers for Events Canceled During the Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. On March 7th, StubHub emailed Marrali a copt of its refund policy. All of our tickets were void, fakes, frauds. asks for a code, which i put in, says incorrect code(which came from them). Arizona StubHub customers to get $2M in refunds in multistate We were going just to see one of them. The event has been passed, and no new date has been posted. StubHub Class Action Settlement to Provide Credits For Tickets StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. News Corp is a global, diversified media and information services company focused on creating and distributing . Buy sports, concert and theater tickets on StubHub! The game has been changed to Sunday 27th August and we are simply no longer in the UK. These tickets were not purchased with a coupon. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub to refund over $3 million to more than 8,500 Colorado customers StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. On Feb. 26, StubHub's general counsel was hailing the company's . I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Last Updated on September 16, 2021 by Dave Clark. You will receive an email with instructions on how to receive your refund. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? StubHub Refund Class Action Lawsuit - Gibbs Law Group "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. However, StubHub offers a refund. Should have checked this site first. I contacted Stubhub and they refused to refund my money. Check the StubHub Help Desk >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. I agree I do not like their return policy. As a marketplace, we act as an intermediary for buyers and sellers. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. i have attached the information from the venue. I WANT MY MONEY BACK!!!! StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. I'm being charged on sold tickets that were then refunded. StubHub said they'd refund canceled tickets, but now - SBNation.com It . The spread of COVID-19 has rattled every corner of the live music industry. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. How come they can't control that?!! It's my money, why are they holding it?!!!! UPS delivered my tickets, but now I can't find them. A total ripoff! StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Now what? Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. Sued For Sharing Bidens Presidential Ads Before They Aired, Paramount Will Pay $122.5M to Settle CBS-Viacom Merger Lawsuit, Lionsgate Dealmakers Michael Burns, Brian Goldsmith Extend Contracts, A24 Buys Off-Broadways Cherry Lane Theatre, Pay TV and Cable Providers Lost 5.8M Subscribers in 2022, Star Hairstylist Jen Atkin Reveals Must-Have Hair Tools, Tutorials and Pro Tips In New MasterClass, Rihannas Puma x Fenty Is Coming Back Heres Where You Can Still Buy Those Cult-Fave Creepers, The Best Bridesmaid Dresses for Every Budget, From Under-$100 Gowns to Hollywood-Inspired Classics, BTS Army: Heres When and Where Legos Dynamite-Inspired Set Arrives Online and In Stores, The Big Lebowski Turns 25: People Didnt Get It, Jeff Bridges Recalls, How the Landscape of Native-Led Stories Has Changed Between Avatars: Were Flexing Our Sovereignty, The Definitive Voice of Entertainment News. I will never use this site again and highly advocate not using it to anyone due to this. Worst Customer Service Ever. StubHub is offering the retroactive refunds now because the live events industry is opening back up. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. It is taking Stubhub about 120 days to process refunds. Nobody will know until game day. Up the food chain with a supervisor, still nothing. Bought tickets, they had an issue with the address during shipping and returned my tickets. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Make the best possible case for yourself. Did StubHub's changed ticket refund policy violate Massachusetts law? In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Hi Joan. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Stubhub does not accept returns. Tons of others with stub hub purchases were going through the same thing. No Wonder I See Horrible Complaints. I never got any emails about refunds or the fact they canceled the show. StubHub to refund canceled events after pandemic complaints - USA TODAY How is this right? I purchased tickets for a James Taylor conert and paid for them months in advance. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. Decide on a ticket price and how you will be repaid. If you sell on Stubhub they will waive the sellers fee. Buy sports, concert and theater tickets on StubHub! That's not their fault, that's your fault. This is pure fraud. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. No where does it state that you needed to be a student at the school to use these. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner.