A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Phone number is also correct. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. My MS Authenticator app does not show any 6 digit one-time-tokens. Q: I lost my device or moved on to a new device. These logs can contain personal data such as email addresses, server addresses, or IP addresses. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). Learn and ask questions on how to implement MFA. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Follow the Android prompts to grant that permission. iPhones also require that you have an iCloud account. Q: Can I create my own Verified Identity? To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. --If the reply is helpful, please Upvote and Accept as answer--. But how that experience looks depends on your hardware'soperating system. Q: Can I add only certain users in my organization to the allowlist for Autofill? The Authenticator app is not required for all accounts. You need to accept the notice of this data collection when you use the app for the first time. Tap the three vertical dots at the top right, and then tap Settings.. Used to scan QR codes when you add a work, school, or non-Microsoft account. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. Can you get notifications for some accounts on the app, but not others? The Authenticator app is available forAndroidandiOS. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Next, youll need to install Microsoft Authenticator on your new phone. Try change the network to see if the result is different? There is no other method that I can possibly proceed with. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. If your work or school uses Azure AD accounts, they are able to turn off this feature. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. If you want to completely uninstall the app, you need to first unregister the app in the app settings. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). Set up the Microsoft Authenticator app as your verification method To learn more on how to allow Autofill for your organization, see Autofill for IT admins. In such case we would suggest you to uninstall and reinstall the app once and check. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Any help would be great here also. Q: Do notifications work for non-Microsoft accounts? Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. For more info, see theBackup and recover account credentials with Authenticatorarticle. How do I set up my accounts in Authenticator again? We found that theres no way to export all your accounts, and then import them onto a new phone. It works for me. You must have an Authenticator app installed on your device in order to use it. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. What should I do? Authenticator not sending notification when signin in Authenticator Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. Q: How can I see whichsites are using my identity data? What are the steps? Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? Q: Why when I try to use my camera to capture a Verified ID QR code it fails? To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. How do I make sure notifications don't continue to go to my old device? I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. The specific permissions you see will depend on the type of phone you have. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. I'm glad I'm not the only one. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Since we launched in 2006, our articles have been read billions of times. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. I also deleted all accounts on the app, uninstalled the app and reinstalled it. Sharing best practices for building any app with .NET. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. Hi everyone. What can I do? I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. Authenticator moved to new phone but the notification gets to the old phone On these devices, Authenticator is automatically registered as a device administrator. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Authenticator doesnt send Push notifications to iPhone or Watch Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. You don't need Microsoft Account. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. If you change your mind, you will need to go to Settings and manually enable the permission. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Microsoft Authenticator will display a message if you need to do this. Here, we suggest to try the following suggestions to see if it is working.1. Make sure the device hashardware encryption enabled. Its also important to remove the accounts from your old phone. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. Q: Why is my account tile gray and inactive? Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. CSP Partner security requirements where this community is meant for. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? To use Microsoft Authenticator, you need to first enable it on your Android device. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. The app is available for free download on both Android and iOS devices. Regards, Walter I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. I am now receiving notifications as expected and all approvals are working. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Q: Will my employees or students get to use password autofill in Authenticator app? Microsoft Authenticator not working, after getting a new phone In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. You still use your password to access credentials to share with another organization. 2023 CNET, a Red Ventures company. Whenever I try to enter a MS service (e.g. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. For steps to enable hardware encryption, see Encrypt your Android device. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. It shows 8 digit one time passwords. Q: My one-time passcodes are not working. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. If you have an Android device, the ID.me Authenticator app is the best option. Receive data from the internet. The software giant kicks off public testing for its Phone Link software. This permission is only used when you report a technical problem through the app settings. Would be very grateful for some help. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. Q: What ifAutofillis not available for me in Settings? Youll then be able to use those if you experience any issues when trying to recover your accounts. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. I also cannot find a code to enter on my laptop from the app. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? When the app is closed, I don't get notifications. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. change it to mobile connection to see if it is working3. Authentication app is not working correctly. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. A: We're always working on new features, bug fixes, and performance improvements. Based on my knowledge, if you want to older version APP, you could download apk file and install it. Use fingerprint hardware. Use Microsoft Authenticator option does not send notifications to my We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Sign-in with this account on the device registration page, then try enabling passwordless for the account. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. Jul 24 2020 To use Microsoft Authenticator, you need to first enable it on your Android device. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. This setting can be turned on or off at any time. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. Problems started when I upgraded to MS Authenticator. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Where do I change priority to higher so that I receive the notification. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. Removing autofill data doesn't affect two-step verification. These modes can prevent apps from sending notifications. A: Here's the full list of permissions that might be asked for, and how they're used by the app. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. There are only 2 choices provided. Definitely would like to see the one-time bypass feature in Azure MFA. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. Q: I got a prompt asking me to grant permission for the app to access my location. Most accounts provide backup codes you can use if youve lost or damaged your phone. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. I have been trying to log in to my Microsoft account on my new laptop. What are the steps? This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. However, I now get three notification sounds after approving the request. If you have a device that is registered with your organization, you might need an extra step to remove your account. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. We have recently implemented MFA with a conditional access policy. For more information, review the Microsoft Privacy Statement. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. You may also refer this article for more information: How to use the Microsoft . TechCommunityAPIAdmin. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: What if my employee or student has multiple work or school accounts? Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. Q: Which version of the Authenticator app should I be using? The notification you get that verifies your identity is also displayed on any other running app. After that, starting Company Portal application again, Authenticator started to work as expected. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. Old Microsoft account authentication app was perfectly working. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Select the headings below to see more information. A: No. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. How To Enable Push Notifications For Microsoft Authenticator More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. The app notification issue appear on iOS and Android? A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. Q: Is registering a device agreeing to give the company or service access to my device? A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. For your work or school account, your organization decides whether or not to allow one-click notifications. It is grey out on the app so I cant get my code that I need.