The Big Tech Question is a joint venture between. Well come on to ways of fixing that problem in a minute. Check for any service problems in your area by checking our service status page. How to access Virgin Media router settings? Feel free to leave a comment if you want to get in touch. Though no matter what colour youve got on your hub, theres usually a solution to fix the issue. In this blog post, we will discuss what each light colour means and what you should do if its not working correctly. Help for BT Hubs | BT Help Mike is a freelance journalist who specializes in writing about technology. Connecting your BT Smart Hub 2 Connecting your BT Smart Hub and Ultrafast Smart Hub Connecting your BT Home Hub 4 and Hub 5 Connecting your BT Home Hub 3 Setting up a Hub 3 or Hub 4 with an Openreach modem A flashing purple light is another indication that something is wrong. If you have a BT Smart Hub 2 and youre seeing a purple light that isnt flashing, then your Hub is connected to EEs backup mobile network, but theres a problem with you main fixed-line broadband connection. BT Business Hubs: Help and guides for your model. This device comes with the providers Superfast Fibre plans. Turn it off and on then try again. If youre still having problems, the next step is to check all of your cables and connections. Trying to work out your BT hub orange light from your BT hub green light? The light should stay green for some time before turning blue, which signals that the Hub is working properly. Its worth having a chat with BTs support team to see what modem they recommend before you go down this route. If that still hasnt solved your problem, then its time to get in touch with BTs technical support team. The BT Smart Hub 2 has 7 antennae and DECT capabilities, making it a moderate improvement on the original. Give it at least three minutes to connect and, hopefully, the light will turn blue when its ready. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Wait at least 3 minutes for the device to start up. If you cannot get online, try turning your device off and on. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 The BT Whole Home Wi-Fi is a popular choice due to its budget price. Just connect the Smart Hub directly to the phone socket and that should make your flashing purple light problem go away. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Unhelpfully, BT can be rather vague as to what it actually means and what you need to do. northwestern college graduation 2022; elizabeth stack biography. Business Smart Hub 2 Business Smart Hub 1 BT Business Hub 5 BT Business Hub 3 Contact us Did this help? Wireless security is switched off for one or both wireless channels. Today, Bivar Employee-Owners carry on the market leadership and service excellence that has made us a trusted, long-term partner and Advanced Solutions engineering-team extension for our customers. Broadband light is blue, but I can't connect to the internet. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. When you see flashing orange on the front of the Smart Hub, the device is connecting to broadband. Checking your internet connected device should be your first step if the hub appears to be functioning properly. Purple Flashing Light on Smart Hub Go to solution Hello, Today I moved back into my home after being in lock down, I had turned off all electrical equipment before I had left including the BT Smart Hub. Turn on your security in the wireless tab in your Hub Manager. If there's still no light, call us on 0800 111 4567. There's a problem. The light will turn steady blue when your Hub is ready. When your broadband is available, your Hub will switch back automatically, and the blue light will show. Your Hub lights will go out and your Hub will restart. VGA Max Resolution: Is VGA Capable of 1080p and HD/4K? As a result, youll have to look into the following details. Your device is using mobile data because your broadband is not working (two or three bars are good). The lights on a BT Hub are unlike those of most other routers, so we have created this guide to help you to figure out what they all mean. Power Cycle your BT Hub by unplugging it from the wall for a few minutes and then plugging it back in. There are a few light colors on this modern/router combo device. With so many technical specifications and acronyms, our goal is simple-to help you understand all there is about tech without making it difficult or daunting. You'll find it on the back of the Hub if you haven't updated it. The Hub is in Bridge mode and will act as a modem only. Hes also the founder of NoWiresSecurity, providing a cloud-based Wi-Fi security service; Wi-Fi Surveyors, providing RF site surveying; and On Spot Techs, providing general IT services. Your broadband is active, but your Hub can't connect. All in all, its quite easy to know what to do when you see each of the flashing lights on your BT Home Hub once you know what they mean, that is. Generally, green and blue are considered to be good, whilst red, orange and purple arent so good. And 15 meters from the BT device Certification: CE,RoHS Net Weight: 43g; Dimension(L*B*H): 84MM*55MM*42MM; Package included: . Here, youll be able to troubleshoot the reason why your home hub hasnt been able to connect to the internet properly. The purple light shows you are using 4G instead of broadband. If youre getting a green light on your BT Hub, then things are all good. Youll also need a modem to go with the router, and that modem will need to be compatible with whichever flavour of BT Broadband youre receiving. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Plug in the BT Hub back to the power source. And it can be even more of a challenge to know what all of these different colours mean. If youre not set to power-save mode, theres a problem with your internet. Copyright 2022. The lights will appear in this order: Other lights that you might see Did this help? Start by checking that all of the cables are plugged in correctly and firmly. If that doesnt work, you can use a paper clip to do a factory reset. What the orange light means on a BT Hub - The Big Tech Question The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Try moving Hybrid Connect. If you try to use them together, your broadband won't work. The BT home hub is a great device that offers a lot of cool features, ranging from next generation Wi-Fi to smart channels to dual band and smart scan. Its not connected to the Internet just yet, but its trying to get there. Check you're connected with the correct username in the Hub manager. Hub is connected to broadband but can't connect to the Internet. When you first plug in your hub, it'll take about four minutes to synchronise. Check the broadband lights status section in this table. The solid orange lights mean the same thing for the Smart Hub 2 as for the first Smart Hub. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Press and release your Hub's restart button. Has your broadband been activated? BT Smart Hub 2 & Smart Lights Setup MoneySavingExpert Forum The BT Home Hub 5 is capable of dual AC Wi-Fi. Bluetooth Mesh Smart Bridge Smart Hub Connect to Wi-Fi, Only Work for If it's your broadband activation day, it can take until midnight for this to happen. Check whether the flashing orange light is still present. The Hub will return to normal mode after a few minutes. Give it a couple of minutes and try again. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Also perform a factory reset if the light does not turn blue. To make things easier, well cover what the orange lights mean on both current and legacy BT Hub models. Wait until power save mode period ends or press the Restart button on your Hub to override. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. The BT Smart Hub is equipped with more antennae than the average router, allowing for a stronger connection. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Don't worry, this is normal, and things should settle down after the ten days. If youre seeing different coloured lights on your BT Hub, this article will explain what they mean. What do my Smart Hub's lights mean? | BT Business Best of all, you dont have to be an IT expert to get things set up and running smoothly. How to Connect Soundbar to a TV without HDMI. What makes the Smart Hub 2 different? Generally, this just means that your hub is just connecting to the internet. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. The red light means that the device isnt connected to broadband, and theres an issue with your Internet connection. You will need to use a web browser on your computer and type in the address: 192.168.1.254If this address does not work for you, you can find yours on the back of the router itself, along with the admin password which you may also need. Video Was Edited Using Cyberlink PowerDirector: https://rover.ebay.com/rover/1/710-53481-19255-0/1?ff3=4\u0026toolid=11800\u0026pub=5575089112\u0026campid=5338607652\u0026mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_odkw%3DTranscend%2BDrivepro%2B200%26_osacat%3D0%26_from%3DR40%26_trksid%3Dp2045573.m570.l1313.TR4.TRC2.A0.H0.X.TRS0%26_nkw%3DCyberlink%2BPower%2BDirector%26_sacat%3D0 PC Screen Was Recorded Using Cyberlink Screen Recorder: https://rover.ebay.com/rover/1/710-53481-19255-0/1?ff3=4\u0026toolid=11800\u0026pub=5575089112\u0026campid=5338607652\u0026mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_odkw%3DDash%2BCam%26_osacat%3D0%26_from%3DR40%26_trksid%3Dm570.l1313%26_nkw%3DCyberlink%2BScreen%2BRecorder%26_sacat%3D0 Check the power supply and that your Hub is turned on. You can try a few different methods to fix this issue. Copyright 2022. How to open the Hub Manager. Depending on which model of the BT Home hub you have at home, the colours in your hubs may vary slightly. In this case, as above youll need to troubleshoot via a web browser. Here are the instructions for resetting other versions of the BT Hub. BT Home Hub Light Colours: What Do They Mean? Use the power button to do a manual reset.