Ive lost all confidence in Verizon to get it right. You must be signed in to access this part of the community. Check Order Status. I got a concerning email and Notification from the "My Verizon" app saying "Unfortunately, there was a payment failure and we were unable to complete your order with the payment information you provided." There was a link after the message which I clicked. This can happen if you moved recently or if youre using a P.O. The last reason why your Verizon order may be pending is that they are having trouble verifying your shipping address. Second, if youre ordering a new phone or tablet, Verizon needs to make sure its in stock before it can ship out your order. Web instructions say to check email, but there is no email.I'll call them tomorrow since this was an online order. For more information, please see our 4. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. It may be prudent to await this in store delivery. 4. Message 2 of 2 (553 Views) In order to pay your Verizon bill using your Verizon e-gift card, you can call 1-800-876-4141 and enter the number 4438. . The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). Remember my username. It is important to note that if you arecalling about a billing issue,you will need to have your account password and PIN handy as the representative will likely ask for this information. All seemed well as I entered my cc pmt info while on the phone with the rep. Have a phone you love? They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. Anyone has similar experience with me? Order on hold 06-17-2022 03:06 PM. If youve placed an order with Verizon recently, you may be wondering why its on hold. Your issue has been escalated to a Verizon agent. Get up to $500 when you. Thank you. However, the status page says I will receive an acknowledgement once the proof is received. 4 (110) The MR8300 high-performance Tri-Band router with Mesh WiFi delivers superior speeds throughout your home, essential for streaming movies, gaming. I placed my order on 9/10/2022 and everything was normal until 9/16/2022. Bob61. NEW YORK - Even if the strike at Verizon Communications is resolved this weekend, Dr. James Murray will . This includes the time it takes to ship the device(s) to you and activate your service. Samsung Galaxy Centura (SCH-S738C): device overview, features, popular tutorials and troubleshooting guides. What is the best way to take action? "You should be fine" . According to Reddit users, this is because Verizon is currently experiencing a system-wide outage. When I tried contacting a live chat agent, nothing could be done either. Most likely you started an order, then didnt complete it, then started it again.. and this triggered something. Touch and press the TV button on your Spectrum remote control, then press and hold the OK button for a second while still holding it. Was supposed to be delivered on 9/30. 10-28-2022 06:35 PM. If youre a Verizon customer, you may have noticed that your order is on hold. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". You can reach them by phone at 1-800-922-0204 or by chat on their website. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. This is to protect both Verizon and the customer from unauthorized charges. On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. I engaged with the rep through chat since the phone wouldn't connect to a live human being. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Honestly tired of calling customer service at this point, so Im just waiting to see if my order gets canceled. Thanks again. Personal Business. On-hold music can help reduce hang-ups, especially during long waiting periods. More options. I was told to expect my iPhone 14 Pro Max 512gb Space Black to ship after October 21. If your order appears to be fraudulent, it will be put on hold until Verizon can verify your identity. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Verizon Device Sign in. If this is the case, you should contact your bank to make sure everything is correct on their end. Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. Let me know if you find a solution. I had to get the charged verified through my bank and then get Verizon to run the payment again, and it went through. I was wondering why I had not received notification that the phone had shipped. Hold messages can help you communicate better with customers. Privacy Policy. The most common reason is that the customers credit card information needs to be verified. The person he spoke with said that they couldn't get the order to open up that something was wrong. You must be signed in to access this part of the community. For a better experience, please enable JavaScript in your browser before proceeding. I am spending my 3rd hour with them - same message "Max order read attempt reached." Status read: Call the apple rep and get that sorted. In Roblox Warrior Cats: Ultimate Edition, players can fully customize their cat and join one of the six factions t 0 Released; Jun 1, 2022 TWRP 3. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. They make it easy and stress free. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. The reps said it was fine on their end, multiple times, but I didnt trust their system. Not worth it. Verizon Cloud Login is used to access Verizon cloud storage. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Good luck to yours! Last night I started a line with Verizon and ordered a used phone through them. What is the best way to take action? Verizon lost its Network Superiority and now in 3rd Year of Below Industry Growth, going from 1st to 3rd in mobile customer gains, after bungling its 5G rollout. Overall, there are a few different reasons why your Verizon order might be pending. You must log in or register to reply here. Additionally, it is always helpful to have any relevant account or reference numbers on hand when speaking with customer service in order to expedite the process. Go to verizonwireless.com and log in to My Verizon. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. I ordered a 6 space gray 64gb at about 2:57 EST from Verizon's website. Details: Your service can be suspended between 30 days to 9 months. 3-inch touch screen on this Googl. Spy on Someone's Verizon Text Messages. So I guess if you can see your purchase amount in your order status page, you should be fine. Remember my username. Our team will be able to tell you more once they investigate further. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Also if youve ever had a late payment, this can trigger the system to look at you more closely than normal. From a web browser on a computer, sign in to My Verizon. If youre wondering why your Verizon order is on hold, there are a few possible explanations. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. I also heard vz is doing soft credit checks on existing customers when they make an order, to help decide your spending limit for device payments. Then 20 minutes later I get an email from Verizon saying my order was on hold. Youll likely need a copy of your id and a utility bill(gas/electric). - Back up the original sizes of your photos and videos (with no . Payments are automatic so never missed one. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Forgot info. Clear your cart, cookies, cache and try it again, Didnt work, guess the issue is on Verizon side. On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. That rep stated that my trade in is processed and to disregard the email and that phones won't ship out until 15 October. I had an in depth conversation with them about this issue yesterday. Appreciate the quick replies. Called Verizon, was told I can just cancel and re-order. Just got my shipment confirmation for my order! Have a phone you love? So if youre wondering why yourorder is still pending, dont worry too much it should hopefully clear up soon! Welcome to /r/Verizon! *Robert" New comments cannot be posted and votes cannot be cast. Thanks man, will call Verizon again to confirm this, Sam here. I just put in a new order, even though that meant pushing my iPhone 13 back. Then, you can view the Verizon messages by scrolling through the messages you have communicated with a particular contact number. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Thank you. Ordered Verizon Fios about two weeks ago, and the order is still on hold. Verizon orders on hold Share this: Click to share on Twitter (Opens in new window) . You can find out if a text message is encrypted. 653. Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. Then received an email from VZW at 7:31 pm saying "Your order is currently. There are a few reasons that could be the case. About 7:30 last night I get an email from my bank saying a charge had been flagged as suspicious. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Press J to jump to the feed. If you dont hear back from the seller or if your order status remains unchanged after taking action, try contacting customer service for assistance. Once youve provided this information, Verizon will verify your identity and give you access to your new account. At this point, I may have done all I can and just have to wait it out. Its obvious Verizon has lost control over the process. User ID/ Verizon mobile number. Same thing happened to me. One reason why your Verizon order may be pending is that they are waiting for a response from your bank. You can also set up customizable announcements to inform callers of promotions . and our I have a net10 samsung sch-s738c phone. The post starts off by explaining that a customers Verizon order may be put on hold for a number of reasons. First, our team may need additional information from you in order to process your order. Any normal person would have moved to another provider (AT&T) in my case. If you talk to them again, ask if they see a blue banner in your order that says Backordered. The post goes on to say that if an order is placed on hold, the customer will receive an email from Verizon explaining the situation and how to resolve it. You should not use this feature on public computers. 99/mo for 600 GB storage after. No more on hold, And I got shipping info right after. If everything checks out and your order is approved, it will ship as soon as possible! First, all orders are reviewed for fraud prevention. Download the My Verizon app. This can be done by providing some personal information, like your name and date of birth. Other reasons include issues with the shipping address or billing information. From the top of the page, hover over Support and then click Order Status. The person I spoke to confirmed with two of her supervisors that this is an issue with the backordered iPhones. The same thing is happening to me what should I do. With select 5G Unlimited plans. Buy now Support Shopping & Deals Pick up your online order at a Verizon store FAQs Don't want to wait for your online Verizon order to be shipped? If you can't pick it up the first day, they will hold it for an additional 2-days after, before it cancels! We know its frustrating to wait, but we appreciate your patience! He said, "ok, that should do it" NO, it didn't work. If youve placed an order with Verizon recently, you may be wondering why its taking so long for your order to go through. Received an error message that I needed to speak to someone. I have a message on my Verizon account saying I have until October 13 to verify my order. My original ship date was 10/22 doubt it will be shipping by then. Once your order comes up, youll be able to see its current status along with other important details like shipping information and estimated delivery date. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I can customize whether I want pictures, videos, contacts, notepad notes, screenshots, etc. In the meantime, you can always cancel your order if youd like. From here, youll be able to see if your order has shipped, is in progress, or if there are any issues with it. The app keeps telling me to "take action": "To process your order, we need you to take action. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. 2. They have assured me the order is fine multiple times but I have same issue after needing to reorder to change color choice. If youve placed an order with Verizon, you can check the status at any time by following these simple steps: Order on Hold - Verizon Community Verizon Community Services My Verizon Order on Hold More Options ***Announcement: Early next week, we'll be merging the current Fios and Wireless Communities into the all new Verizon Community! {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. Ordered Verizon Fios about two weeks ago, and the order is still on hold. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Normally just a credit check, and deposit required for those who have no credit or little credit. It generally takes around 2-3 weeks for Verizon to process an order. My online account states order on hold despite email telling me phone was rescheduled for delivery from the 1st to the 8th of October. If youre porting your number over from another carrier, this can add an additional week or so to the process. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks, everyone, for your helpful responses! This is to ensure that youre able to pay for the service and wont default on your payments. Everything went through without a hitch. Stores your username on this computer. And in the process, they mess up the order the second or third time in some cases. Will see what happens. You may also be asked to provide a government-issued ID, like a drivers license or passport. Response times may vary and may be delayed at this time. Pick up your online order at a Verizon store FAQs Have a phone you love? This process is in place for our consumer's protection. Get up to $500 when you. One of the accepted forms of proof listed is a ratified purchase contract, so I uploaded that. With select 5G Unlimited plans. And when I did the reorder they did not add any trade-ins. This happens occasionally with popular items, and Verizon will do their best to get the items in stock as soon as possible. New comments cannot be posted and votes cannot be cast. Best Answer: Yes, you can see your husband's text messages on Verizon. Average processing time is 3 days. You can find this information by logging in to your account and going to the My Orders page. 135-15280 101 Avenue, Impact Plaza, Surrey, Bc, V3R 8X7 15150 18Th Avenue, Semiahmoo Shopping Center,. I did that, now my order i on hold with action required which is Review and accept T&C. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Response times may vary and may be delayed at this time. You will receive a confirmation email when processing is complete and your . Definitely will need customer support tomorrow. Ends 2.28. I have been purchasing my iPhones from Apple. This never happened. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Called, held for 50 min, spoke to an agent. This means that orders placed through the website or app are not being processed. I uploaded all relevant documents when I ordered Fios two weeks ago. Go to verizonwireless.com and log in to My Verizon. If you've already taken this step, check your email for updates.". My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. One of the charges is for $909 and the other is for $199 without any cost explanation. Newbie. Maybe thats whats going on? I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). Lastly, if youre signing up for a new service or upgrading an existing one, there may be a credit check required. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. No, turned out I had to unfreeze Equifax and then deal with a fraud alert on my account - not eligible for self-serve, no reason given. Re: Fios order on hold, moving very soon. Amex hasn't flagged it and Verizon says to check my email, but the only emails I have so far are the order confirmation and steps for trade in. It is a system issue on Verizons end so they unfortunately cant do anything to fix it. Another possibility is that were experiencing high demand for the product or service youve ordered and we need time to catch up with production. Cookie Notice I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! In most cases, an order is placed on hold because the seller needs more information from the buyer. Stores your username on this computer. We understand how important it is to get your order processed as quickly as possible and well do everything we can to help get things moving along. Checked the Verizon app and the "order is on hold".so I entered pymt info again. Once you have done so, you will then be connected with a customer service representative who can help you with whatever issue you may be having. Press and hold the power switch until you see the power settings. This can sometimes take a few days. "@Harriszilla I don't recommend cancelling an order if the promotion on it has expired, or is not able to be claimed again. Have a phone you love? Ridiculous. Press and hold the power switch to turn your device back on. Have a phone you love? Lesson learned. Comparing Linksys EA7500 vs Linksys EA8300 vs Linksys MR8300 Sort: Order Added Price: lowest first Price: highest first Brand: A - Z Brand: Z - A Top Rated Clear All. If you need help with your Verizon order, there are a few things you can do. My move in date is approaching soon (June 21st), but my Verizon Fios order has been on hold even after uploading my proof of residency a while ago. Received an email notice to finish my purchase a couple of hours ago. I ordered my yesterday, 9/12 iPhone 6 Gold 64gb around 2:55 am, received confirmation at 3:01 am. Verizon rep wasnt sure what was going on after puttering me I hold 30 minutes. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. While a lot of things there are exactly worth the dollar you'll pa. Store Information >. but my new order is giving me the T&C orange bar again. One was the iphone 14 which we knew was backordered until November 18th. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. My order status page says the order is "on hold" and that Verizon needs proof of address. Lastly, there could be an issue with the billing address associated with your account. Wondering if anyone knows what if anything I can do on my own tonight. It allows you to create up to 100 different ways to scramble letters for any word. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Correct answers are available for this post. No issues. If that banner shows up on your order then you are fine. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. At this point don't think my phone is shipping by 10/22. Apple has already said they were giving people a week to sort out their orders before cancelling. Ordered a 14 PM 512GB Purple on 9/9, no updates, just shows the order was created. Open the Verizon Messages app. The Verizon Cloud is a cloud storage solution, integrating technologies from CloudSwitch (acquired in 2011). Have a phone you love? Tap Photos & videos. From the top of the page, hover over Support and then click Order Status. They deliver free, usually the next day. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. Place your order online or on the app for pickup. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. Got the same thing, all I had to do is verify my phone number and it went from on hold to processing. This usually happens when an address or credit card is entered incorrectly. Shout out to Silvester, you deserve a raise!! You can choose the starting and ending characters in order Word Scramble Finder is a tool used to help players succeed at the multiplayer game Word Scramble, in addition to other puzzles. The whole process shouldnt take more than a few minutes. Jhamlin1230. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Press J to jump to the feed. Started and stopped a couple of times. I am moving within this upcoming week, and I am worried that I will not have internet access. Accessibility Resource Center Skip to main content. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. My guess is because I hadn't bought or upgraded a phone with Verizon for many years, but that's just a guess.