Diesel and gas-powered chassis options. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. No. 2017 Thor Challenger XE Rear and side cameras and radio not working. The elements cause the roof to expand and retract. ", VIN # ****************. Everything is well documented. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? Any price listed excludes sales tax, registration tags, and delivery fees. Front radio not working. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. We are not responsible for any such errors and reserve the right to correct them at any time. Posts: 2,166 THOR #11781. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. 1 swinging tv screen. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. from Thor Motor Coach. 1. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Brought the coach home. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. drivers window was installed bad. This dealer in **** miles away so thats not happening. There's a fuse on the back of the radio. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. This is Thors final offer as it has been stated multiple times. Model: Hurricane 29M. Call 248-662-9910 or fill out the contact form to learn more. Across from the bed there is even a place for an optional 32" LED TV. When I tried to bring it back in, it came in a few inches and then stopped. I will state again that this is not a new claim. ** September 10th we took the ** out. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Customer Reviews are not used in the calculation of BBB Rating. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Save. 15 amp. ****** informed me that Id have to get an estimate for each of the defect items. ("goodwill offer") from what they will charge us to do the labor at their factory. I was given a few numbers of service centers and I had to contact them. This is an independent, unofficial site. I left my parking lights on overnight, and it killed the car and house batteries. Why not the flooring costs? These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. As the smallest motorhome option, camper vans are welcome virtually everywhere. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). BBB is here to help. We purchased a 2016 ************ 40xte with ****** miles on it. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. They said they would me someone to service the vehicle. Class C, 32 feet Thor Motor Coach. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. We have documented the roof concerns in case it does happen to be a concern. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. We bought it new in 2018. I will say again this coach cost us 100's of thousands of dollars. See details. Add distilled water only. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. Based on the pictures provided to us, there is no repair to be made. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Need advise, had a shop replace house battery and repair inverter. Message. Complete this form and we'll contact you with our wholesale price. Who never came back to do the work. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Number Of Discs. ******* also says we would NOT be reimbursed for any travel expenses. Contact Sales. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, ************************* said that they would pay ******* ***** 26hrs for their labor. bunk bed. Rates and amount financed are determined by credit history. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. good-will offer. Our Owners Resource and Owners Guide can help you get the most out of your travels. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Use/store switch in use mode? 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. We had the privilege to work with Joe A. the Internet Manager. Rates and amount financed are determined by credit history. We make the transition smoother with this free Owners Guide. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. Listed 15 hours ago in Camp Verde, AZ. RVers Ask: What's The Best Way To Sell An RV? It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. Read full answer We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. purchased in July 2022. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Thanks for the replies. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. I have looked and checked all connections and fuses I can find. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. 2019. All payments are with approved credit through dealer lending source. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Not a fuse, not a wire. We have acted in good faith throughout this entire ordeal. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Our motorhome has been in the shop at la mesa for 71/2 months. ************************* was working with us right up until he moved to a new position in March of 2022. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Your actual payments may vary. There's a reason why so many choose Thor Motor Coach. Not just one but every single seat in . All warranty info is typically reserved for new units and is subject to specific terms and conditions. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. We pay our bill every month We were told to take to ********* ** or *********. If you wish to set up a factory service appointment to discount you the $2000, please call ************. We cannot even drive this rv with fear it might shutoff again. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. See dealer for details. The dealers in my area state that they dont even know what a ********* is and dont work on them. A representative has been notified and will be with you shortly. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Meet the redesigned A.C.E. Mine is, and it seems a lot of folks on the Thor forum bring this up. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. State: Arkansas. Diesel and gas-powered chassis options. The owner listed is **************************. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. I am rejecting this response because:This is the same response I received earlier. BOTH of which **** has rejected. Speakers. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Seamless Roof has bubbles. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. This shouldn't be happening. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu.