If you refuse to pay their bogus invoices they will send you to collections. Regus May Let You Out of Your Contract If You Have Miss Manage all of your workspace and business needs. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Regus lacks personal approach The centre's staff are friendly and helpful. Hi Hannah, Im sorry if you felt the need to escalate this. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Its an automated process. Hi Mike, Im sorry if you felt the need to escalate this. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Were clear about this from day one. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Give your team a place to focus, thrive, and grow, while we take care of all the details. I am a small business and cannot afford any of this. I will be taking legal action if this is not returned within 28 days (31/03/2023). I would love the opportunity to help further but havent been able to identify your account. Of course, she did not reply to me yet! They signed me up for things that I didn't ask for - didn't realize it in the fine print. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Because Regus prefers to hold that retainer as leverage over you. www.myregus.com) and go to the End Agreement section. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! They charge an excessive retainer fee. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Here are 8 tips for writing great reviews. PDF REGUS Business Centre Service Agreement - SEC.gov Please email me at Lorraine.brule@regus.com with your company name and details. Regus is a scam. My Regus ID: ********. I am a small business and cannot afford any of this. Weve cut the cost of selected workspaces* for a limited time only. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Well guide you through the process. We will then confirm your payment date and amount. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. There is non existent customer service department. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We will then confirm your retainer refund date and amount in return. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Originally, total costs 20k THB, but end up with 50k THB. 1. 4. Manage all of your workspace and business needs. No staff available for contacting on the event day. This complaint was posted by a verified customer. Paid for parking online and have now received parking ticket from private company. This company has the worst customer service I have ever experience in my life. Originally, total costs 20k THB, but end up with 50k THB. A member of our team will get back to you as soon as we have the details. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Our coworking spaces are designed with collaboration in mind. Work wherever you need to with flexible access to our global network of workspaces. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. We found a responsible person where we inform her about the problem. If it has been longer than 30 days, please get in touch so we can investigate further. Become better managers and business leaders by achieving optimal personal and business performance. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Regus is a complete and total scam company. 2023 Trustpilot, Inc. All rights reserved. We find it very unfair that for this reason you post a very visible, insulting and untrue review. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I sent Briana of Regus an email about how the procedure was going this week. I called Regus account desk and Dom S. got my call. According to its policy, the retainer took 30 days to get back to the tenant. Get Regus can be contacted at (262) 832-3700. Companies can ask for reviews via automatic invitations. Their billing is confusing, they billing customers one month ahead. Customer service is simply poor. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Our invoices are due on the payment date that is displayed on them. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Regus Office rented: Wisma Atria Singapore Hi Stephen, Requesting to have your retainer refund is an easy process. We use dedicated people and clever technology to safeguard our platform. We have a team of specialists available 24/7 to help you find the best solution for your business. They are scammers, and incredibly dishonest. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. October 23 It is clean and smart and well organised. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Your agreement end date is not until 10/31/2021. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Don't be fooled by that. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. This does not affect customers who have a permanent space as these are reserved specifically for them. Read Customer Service Reviews of www.regus.co.uk - Trustpilot That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. We have checked and cannot find any payment details set up in your account. I still did not hear anything back yet. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Avoid at all costs. I would love the opportunity to help further but havent been able to identify your account. We pay those as well. Sandra promised me to escalate my procedure below, however, when could I get it safely? Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. September 14 We find it very unfair that for this reason you post a very visible, insulting and untrue review. We also ensure all reviews are published without moderation. I really thought that this company would be a good option for expanding our business. I could talk with Myesha. Regus Online Account Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Lorem ipsum dolor sit amet, consectetur adipiscing elit. October 14 We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Its an automated process. Transparency is very important to us, and all services can be opted in/out through your online account. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Anyone can write a Trustpilot review. Setting up an automated payment is straight forward and can be done through the online portal. Regus Online Account 7. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Share your photos and videos with others to prove the truth of your words. This review was chosen algorithmically as the most valued customer feedback. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. GO LITERALLY ANYWHERE ELSE. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. It is IMPOSSIBLE to get them to stop charging. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. And whatever the future brings, were able to handle that too. They are about people. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Location: Singapore Great discounts. I cannot stress enough the lack of professionalism and poor service. Flexible Workspace Designed Around Your Needs. This company bills you for services you do not use. Its an automated process. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. But change is necessary and you as a change manager will be expected to lead from the front. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Prices are subject to change and will vary depending on the specifically selected products and services. Turned up at 450 Bath Road, Heathrow. But when It comes to a refund retainer. We found a responsible person where we inform her about the problem. We did not put a "2000 dollars bill in front of you". Please could you send those details to me at lorraine.brule@regus.com so I can support you? Our team members have always been in touch with you and worked with you to rectify this matter. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Shady from Regus. Is this legal? : r/AusLegal - reddit Theyre a great place to connect with colleagues, clients and other like-minded businesses. (Sandra, I used the portal at first, however, your system made an error.) And of course, they just charged me $244 for November. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. The reason why we're asking all our customers to provide details online is to prevent fraud. As a matter of policy, BBB does not endorse any product, service or business. The complaint has been investigated and resolved to the customer's satisfaction. I would recommend that anyone considering using this company to think again! Professional rooms for your next training session, interview, or pitch, wherever you need it. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com Need to file a complaint? truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Our invoices are due on the payment date that is displayed on them. Your satisfaction is very important. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. I told you my account number is 9054006! Absolutely unacceptable behavior. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. I asked a receptionist to help my issue to the Regus help desk. They would not remove the items that I didn't want. I was using virtual office space. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. I couldnt see your email address or Regus account reference in your message. Remember me 2023 Trustpilot A/S. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. It made me crazy and I asked him to talk with Myesha or Dom. Thank you, Lorraine Brule Global Customer Service at Regus. I was using virtual office space. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. They often do so without adequately considering the effect these changes have on people within the organization. However, we will ask you to go through some security steps as part of our fraud-prevention policy. I contacted them about how processed my case after paying the fee for a virtual office. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Repeated attempts to contact Customer Service have been blown off or ignored completely. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Hard revenue focused. The company left an official comment to this complaint. If you need further help, pleasespeak with our team member who is already in touch with you. We ask all our customers to add an automated payment method to their account. (Update) Do not delete my post! Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. The company left an official comment to this complaint. So now you can enjoy more, for less. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Where appropriate, well also take steps to prevent the situation from happening again. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Log in to access all our services and products Email. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. And we have the solutions to help you work this way. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. I was a customer with a licensing agreement set to expire on December 31, 2022. 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