Top of the Page, What is the difference between white gold and platinum? This ring constantly loses the diamond and have had multiple issue with it. durable and stronger than white gold. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. I just want to take time to praise Sonya at the Park City Kay's location. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . We went to the Kay Jewelers located in Pentagon Mall. I am beyond frustrated with the service department at Kay Jewelers. That didnt help me at all. This will surely increase the credibility of your complaint. was even willing to spend more & trade up, with a warranty purchase. 23.8 miles away from Kay Jewelers. Please see our return/exchange policy They are the WORST company to deal with for a refund. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com Also to let employees know they should not ask personal questions like their social. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Kay Jewelers Reviews: Is Kay Jewelers Legit? - Jewelers I put my ring in bleach and ruined it. I would like to write a letter to your corporate offices. and they even asked Brown, who said she bought the extended service . She then said she would be escalating to district manager. They use them, abuse them and then let them go!!!! If youd rather exchange your purchase for something new, great! She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Do you offer any warranties on your merchandise? I purchased 3/4 diamond studded earrings. This means that we may receive a commission Your order will be kept at the store for 30 days. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow You will be required to sign for your merchandise when you arrive to pick it up. Go ahead. Customer care will lie about resolving the issue. You must bring a valid photo ID (such as a driver's license). Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Contacting Kay Jewelers. Top of the Page, How long do I have to pick up my merchandise? Please see our return/exchange policy. } November.25.22 5:20pm. Let me trade up without spending $450 first. We were told the possibility of recovery was highly unlikely. I would like to write a letter to your corporate offices. Our customer service begins with the sale and never ends. Or exchanged within 30 days at any Kay Jewelers. 8:30am - 10:00pm; In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Immediately receive the case number. Thank you Catherine for going out of your way to replace my exact match ring. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. You all are Rock StarsSheena. Top of the Page, What is your policy regarding the gold supply chain? Top of the Page, What colored gemstones are considered precious? Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. (Engraving is not available on Kay.com.). Jillian K. said "I bought a diamond earring to replace one that was lost. In addition they replaced the setting for the other earring for no". MORE+, You are offered a chance to save up to 10% OFF. background: #515666; KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails Credit & Financing. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Budapest. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. For a price quote on specific engraving requests, please visit your local Kay Jewelers. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { A diamond's value is determined by its carat weight, color, cut and clarity. Desired outcome: They tried to fault me for the diamond coming out. Will I have to pay shipping charges if I request in-store pick up? I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. 2020 for repair. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Worst experience ever. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Most orders will arrive within 3-5 business days. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. January 25, 2023 by Ana Stanar. Desired outcome: Ring sizing service will take up to three additional business days. This is the 2nd employee they have let go that was a wonderful representative. Either another chain or another piece of jewelry or refund. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! What colored gemstones are considered precious? I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Shipping has always been top notch and quality too. Well, then I asked to look for a replacement that is the same as the one got lost. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Top of the Page, Can I have someone other than me pick up my order? Later I was told it was a custom order and not returnable for that reason. Kay Jewelers - Just ok | Glassdoor -webkit-transition: all 0.5s ease; Do not buy from them. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. What address can I use? Monday to Friday: 7 AM 1 AM ET. KAY Jewelers Accounts are issued by Comenity Bank. Kay Jewelers Lab-Created Diamonds Review - What You Should Know We'll partner with you to find a solution that works with your . Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. The store is refusing to do that as well. A ring valued at $599. If you have a payment history and your account is in good standing, you may be . Kay Jewelers needs to revise their gift return policy. Log in - Kay Jewelers I would highly recommend kay.com for your jewelry purchase. I paid to have it fixed once and waited, so i think thats fair. Fun delivery. I will be sure to share this with everyone I know. Kay Jewelers does not sell conflict diamonds. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. We appreciate that you've chosen Kay Jewelers. Thanks again Ashley! you can get $200 off some orders from KAY Jewelers. Catherine Kay manager wasn't hesitant to offer me an exchange. Granted, it was pre owned, but still. Will I have to pay shipping charges if I request in-store pick up? Learn more My account is [protected] if you have any questions or need to search the account. We're Available. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Kay Jewelers Customer Service Phone Number & Hours - ForLocations What do I need to bring with me to the store to pick up my order? Certain metals such as tungsten and titanium cannot be sized. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Loved The Visit - Reviews, Photos - Kay's Fine Jewelry - Tripadvisor To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Please advise if there is anything that can be done to accommodate this inconvenience. Kay Jewelers Customer Service Representative Salaries in the - Indeed I came by with my boyfriend to just look around. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. Kay Jewelers information: contacts, address, founders, CEO, services, and products. I hardly wear the ring, and Ive spent close to 14,000$ on it. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. This is the 2nd employee they have let go that was a wonderful . I was so excited and thankful for her great customer service. Please read reviews from customers as myself or I promise you that you will regret going to Kays. She was diligent on researching the best options for me. Ring sizing service will take up to three additional business days. Your Jewelry Consultant is ready to talk! Color gemstone jewelry is not eligible for trade-in. How To Contact Kay Jewelers Corporate Office Headquarters HQ. Kay Jewelers does not raise credit limits automatically as a matter of policy. KAY Outlet offers engraving on select merchandise. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I still had the Diamond, so that was to remount & fix the prong. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! color: #515666; I have also spoken to customer service at corporate. You will need to provide your account information and payment method when you call. Desired outcome: We let her know we did not want to buy anything at the moment. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Recently my boyfriend lost his mother and inherited her belongings. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. <3 my kay.com :), Great service and products. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. She returned my call within an hour. As an Amazon Associate, we may earn commissions from qualifying Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay His parents had purchased jewelry at Kay's for many years. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. *This includes the labor and materials necessary to set the replacement diamond or gemstone. Custom designed jewelry is not returnable. Ordered online and I received my order and everything was absolutely fine. Or you may exchange it within 90 days of purchase at any Kay Jewelers. The eligible items for the discount range a lot. Thank you to the entire staff of the store for exemplary customer service. Corporate Phone Number: +1-441-296-5872. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. .main-header .primary-navigation ul li.nav-link.active { As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Then I could buy the warranty after the repair for a few more hundred dollars. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. I highly recommend this store and customer service representative. She was very nasty with me and at first refused to listen to the entire situation. How will I know when my order is ready for pick up at my KAY Outlet store? At Kay.com, they strive to provide the best customer service possible. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Visit Kay to find your dream ring today. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. They treat their employees like numbers. Thank u so much Sonya u deserve a raise! Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. } Returning your KAY purchase is easy. If you visit the Spring field Mall location, Faviba will take good care of you. Really on a Sunday? Rubies, sapphires and emeralds are precious gemstones. VC01 (fr) You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. They have been horrible to deal with for a refund. Personalization services: Sign in to add more and ensure your Favorites will be available on all your devices. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Compare Payment OptionsGift Cards. Fix for a reasonable amount. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Date of experience: December 21, 2022. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I am set to get married in two weeks. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Top of the Page, When will my credit card be charged for my in-store pick up? If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. It's time to enjoy your shopping with such a big sale. Unsubscribe easily. color: #515666; There was no one in the store but workers standing around . I WAS there at 6 months. An expert can help you narrow down options and find the perfect jewelry. @media (max-width:767px) { The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. . Also bought Avery the bear for st Jude hospital great cause. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Top of the Page, Do you offer any warranties on your merchandise? What is the difference between white gold and platinum? A company you know and trust. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and I have never bought any real gold that would break the way these pieces continue to break. Do all rings come in the same size or are there different sizes available? I then went to put it on and the chain snapped immediately. No, there are no shipping charges applied to orders shipped to a store. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. Extended service plan: This customer service is it's terrible to say the least. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?)