Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Rob Davies. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Viagogo will keep saying they already paid you but they will never show you the proof of payment. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Ticket-holders to postponed events will be able . Justin Bieber cancels remaining tour dates 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Read Customer Service Reviews of www.viagogo.com - Trustpilot If tickets are not consecutive, then the Seller must create a separate listing. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Gig tickets: How to get a refund when the show won't go on In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. How do I get a refund from a ticket seller? - Which? We may investigate complaints and violations of our policies. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Taylor Swift Tickets. I entered the incorrect email when registering, how do I change it? If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. Taking this information, will will help rectify you complaint! A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. 4.Select the button beside the transaction you want to dispute, then click Continue. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. What We Do. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. has spoken to a number of ticket holders who have been denied refunds for cancelled events. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". All forms of redress are non-transferable and non-refundable. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Privacy Policy | This left many customers, like Faye Hearn, concerned they'd be left out of pocket. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Viagogo will keep saying they already paid you but they will never show you the proof of payment. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Let us know in the comments! Coronavirus: Will I get a refund on my ticket if events are cancelled 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 2. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Red Hot Chili Peppers Concert Tickets. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. I was promised a refund. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. I had put the required amount of 180.00 per a ticket. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. 2.13 Ticket Information. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Why do my tickets have someone elses name on them? TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. We would like to show you a description here but the site won't allow us. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Your email address will not be published. Otherwise, avoid!!! 'Such tickets will become void and the ticket holder refused entry to the theatre. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Invalid tickets are defined as anything where buyers are refused entry. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. ! Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Harry Styles Concert Tickets. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. I would love to join this lawsuit as I am in the same boat! 1.3 Modification. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. 6.4 Release. How do I unsubscribe from your newsletter? The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. They were instructed to mail the tickets to Ireland by five days time, a deadline . My partner has a job where he is required to go away at the last minute. viagogo AG is registered in Switzerland, Company No. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The 33-year-old announced . The Weeknd Tour 2023. "Comparably priced" replacement tickets are determined by viagogo in its discretion. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. 2.12 Seller Payment. It states that if an event organiser offers tickets to . Even after I provide my bank statement to them and their . 1,779 reviews for Viagogo, 1.3 stars: '1. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Which? To sell tickets, a Seller lists the tickets in the Site database. Viagogo had a selection of how much did you want to spend for a ticket. Read more ts would be ready 48 . They keep finding excuses as to why it has not been processed. As well as was able to select what section I wanted to be in for the price I had selected. Add in you are not the original purchaser of the tickets. What are the viagogo Terms and Conditions? Rufus Du Sol Tickets. At no time do We provide the Buyer's payment information to the Seller. Such notice shall be deemed given one business day after the email is sent. Concert ticket refunds: Tips to have best shot at getting money back You consent to the exclusive personal jurisdiction and venue of Swiss courts. Why is the price printed on the ticket different to what I paid? 4. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Tomorrowland 2023 Tickets. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. FanFair Alliance - Ever get the feeling you've been cheated? A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. Report Fraud Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. We always ask that people only buy from authorised sites in order to protect themselves.'. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Tickets for Waste Management Phoenix Open. I haven't received an email confirming my order. Trying to call the customer service is ridiculous with 3 hour wait times. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. This is so we can promote the sale of tickets and items that You list for sale. Can I Get a Refund from Viagogo? - GetHuman You may find other users information to be offensive, harmful, inaccurate, or deceptive. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic 3.4 Indemnity. Viagogo denies withholding refunds for gigs hit by coronavirus Far too many 3rd parties in there. Required fields are marked *. Actions does not process claims and we cannot advise you on the status of any class action settlement claim. Viagogo accused of listing non-existent tickets on behalf of seller The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 2.1 Requirements. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. All Rights Reserved. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. . 2.7 Payment Authorisation. All Rights Reserved. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Top Class viagogo - Buy & Sell Concert, Sport & Theater Tickets document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If the event . 2.11 Ticket Fulfillment. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. viagogo (@viagogo) / Twitter 3.3 Laws and Regulations. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. To be a member of this Site, You must agree to accept the terms in this Agreement. Generally; My event is cancelled or postponed - What do I do? Instead, it sat on your $2,031. All sales and bids are final. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Terms and Conditions - viagogo ticket exchange If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. They do not say they are going to charge such fees per a ticket . Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. You agree . 4. A Which? 'I was scammed out of 160 after fraudsters tricked me into buying fake By Rhona Shennan 23rd Jul 2020, 3:38pm Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. drug injury lawsuits and product liability lawsuits. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. 2.10 Collecting Payment. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. If you fancy a viagogo event roulette then use this company. 2.9 a) Exception to Sellers Obligation to Confirm. We do not control the information provided by other users which is made available through the Site. Top Class Actions is a legal news source I had tried calling them and the day of the concert and no answer. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. Justin Bieber has cancelled the remaining dates of his Justice World Tour. Ticket reseller Viagogo defends practices in face of consumer and Provide the information they might require. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Waste Management Phoenix Open Ticket. Viagogo promises "a full refund" if any problem arises, while Get Me In! 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. Arctic Monkeys Tickets. The money belongs with you. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Customer Files Viagogo COVID-19 Ticket Refund Class Action Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. In 2020, New Zealanders were warned about buying tickets to . If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Only to be given the run around. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Ticket listings are a representation of actual seat location. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. You will be entitled to a full refund or a 120% voucher. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. They will not give me any explantion for this. Harry Styles Tour 2023. Please add me to this list as I am almost 100% sure I got scammed. Andr Rieu Tickets. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Note that this is separate from any Tax viagogo is required to charge on its fees. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. After realising the scam and contacting them, they made it very clear that they will not refund or . We disagree with such restrictions and think they are not beneficial to fans. How to Request a Stubhub Refund [98% Success] - DoNotPay Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.