Changed Ports to make sure it is not a Port issue. Does it live in (as in the IP address is in) the subnet of VLAN 1/untagged, but you route to it from other VLANs via a L3 device? This week I followed the guidance from earlier this year, and put the Unifi devices onto untagged VLAN to be provisioned, gave the DNS entry for "unifi" for those devices that resolves to the controller on a different tagged VLAN, and made sure the Unifi devices could route to it. The one with Channel 11 shows it is using that channel.The one Configured for Channel 1 Give an error: Channel 1 Was configured but Channel 11 is used. For now, thank you very, very much so far! This made no difference. Reddit and its partners use cookies and similar technologies to provide you with a better experience. [SOLVED] Unifi Wireless clients disconnecting randomly And yes, provisioning is all automatic, no SSHing needed. Nothing changed in the network and this just happened suddenly. They help us to know which pages are the most and least popular and see how visitors move around the site. Thank you very much in advance! It's just a consideration that needs to be taken in to account when updating the infrastructure. Will give a feedback after reset and restore of the Cloud Key - when I'll find time to it. and was challenged. The UAPs block LAN-to-WLAN broadcasts by default. nonexistant client) will go unreported. Update: Somebody on the the sub suggested turning on proxy arp for the APs. I've never actually been asked this, so I just came up with that, I'm not quite sure if it's best practice nor not. Notify me of followup comments via e-mail. Also for the Firmware Upgrade, the new Firmware 5.9.29 you can schedule firmware upgrades which is awesome. To recover from this, you will need either shell or physical access. UniFi Smart Sensor Review Everything you need to know, Getting Started with PDQ Deploy & Inventory, Automatically assign licenses in Office 365. worked for me, thanks for posting. What are some of the best ones? Welcome to the Snap! Remote access to the UniFi console must be enabled to use Teleport. UniFi teleport is mainly used to route your traffic through your own home network. If nothing happens, download Xcode and try again. If all 2.4 clients on both AP's drop at the same time, that would seem to eliminate a flaky AP. Welcome to the Snap! I'm excited to be here, and hope to be able to contribute. sign in Return a list of configured WLANs with their configuration parameters. Return a list of all AP:s, with significant information about each. You can also subscribe without commenting. Ok i just read that it does happen on both AP's at the same time. I have all the units running off PoE injectors (which I'll have a look at today, didn't think about that, thank you..) No VLANS required for this installation. Return a list of all known clients, with significant information about each. Wouldnt it be possible to use this Teleport VPN through a GSM connection? I added a "LocalAdmin" -- but didn't set the type to admin. Disable Fast roaming Set First AP to Channel 3 and Second AP Channel 11 Change from channel width from HT20 to HT40 Split the option to combine 2.4 GHz and 5 GHz Disable All Advance Feature under Site Setting Disable DPI Scanning Changed from DHCP to Static: Gateway\DHCP: 10.0.0.1 Cloud Key: 10.0.0.9 AP1: 10.0.0.4 AP2: 10.0.0.6 Are the 2.4 radios still visible while the problem is occurring? Do you have the units auto-updating their firmware? 20mhz 40mhz ; 5g 20,40,80,160). "test.dns.com" resolves fine if set up as static dns host in Sophos. My setup: UDMPro, KPN fiber, iPhone XS, KPN 4G. It's been going on since I got the UDMP last month. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. I have a system with me which has dual boot os installed. Press question mark to learn the rest of the keyboard shortcuts. I have a Samsung TV disconnects random times for 6 minutes then reconnects. But its now also available for the UniFi network console. events? Like Jeff I have spent days trying to get this setup with unifi switches and AP and a pfSense firewall. and was challenged. As for how long this issue has been happening, I don't have a clear answer. As for your question, on my internal network I have a full Active Directory configured with a domain name. Create an account to follow your favorite communities and start taking part in conversations. Everything went fine. Roughly how many 2.4 clients are connected at the same time? Your support helps running this website and I genuinely appreciate it. Still the same. A step by step guide is hard to create, since everyone's configuration is different not only because of their unique setup, but also because they won't be using the exact same hardware. A good source of understanding for RSSI/SNR values is this If a 2.4 radio does what you described, it seems odd. fall below the limit. We have multiple clients on Unifi, and no one else is having this issue. She might not be wrong. Hi Team, Pull requests against the master branch will not be merged, but closed. In this post, I'm going to go over how to do this, as well as troubleshoot if something should go wrong. plus settings for intervals and SNR threshold. So the DTIM made not difference the users came it at 7:30 AM and the first disconnect happened at about 10:20 AM. I tried several things to isolate the issue, but have not had any luck. Adding: consider an older more stable firmware. Ubiquiti Support and Help Center . Any explanation of these steps would be helpful. Will monitor and give more information once they actioned the request. Several months of overflowing log messages have stopped! If youre not sure, you can runnslookup unifi in a terminal to determine your controllers IP. For whatever reason, the PoE injectors would supply power but the data would intermittently cutout or the PoE injector would have to be unplugged and plugged in again because it locked up. article. between 40 min and 3 hours before experiencing a Disconnect. General Networking Wireless. Rebooting the AP to temporarily resolve the issue would seem to eliminate interference interference would still be there after the reboot. 604800 seconds since the day a bought them, UDMPRO beta 1.9.0-12 - previous betas had same issue. And version 2.4.0 or later for the Dream Router and Dream Machine Pro SE. Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. Copy the link and send it to your mobile device for example. Now I am not able to reach it anymore and the only way to get it back running seems to be a hardreset and some experimentation. We're you updating the cloud key? What are you showing in the event log? I'm now on a path to figure out what change started this adventure and what the technical details are for my own education. The problem is resolved and it has now been 3 days without a single drop. Tells the controller to create a backup archive and downloads it to a file. Separate out 2.4 from 5G band wise with SSID. I've got a home network that is all Unifi devices (Dream Machine for gateway/controller, several US-8-60W switches, two UAP-AC-Pro, everything at the latest release firmware). Keep in mind that the link expires after 24 hours. Disconnecting Ubiquiti Unifi Devices are driving me mad! I decided to let MS install the 22H2 build. I am in the process of migration my network from mikrotik to unifi, the first question which came up was how to handle provisioning without a native vlan. Don't know why, I just know it worked. Press question mark to learn the rest of the keyboard shortcuts. It performs the DNS lookup of "unifi", provisions and then changes to the appropriate VLAN for management. I have a system with me which has dual boot os installed. From couple of months, it tends to drop the connection for a while and then reconnects again automatically or sometimes have to login after restarting the Wi-Fi on respective Laptops or Mobiles. Dear admin IT, Office365, Smart Home, PowerShell and Blogging Tips. Please contact the moderators of this subreddit if you have any questions or concerns. The only way I get them back online is by restarting the The clients don't disconnect simultaneously, but disconnect after 20 minutes of being seen by the AP LITE. This happens all the time, what happens is the disconnection of the AP and the controller. Since last week, I have received hundreds of notifications from the UniFi controller informing me of disconnecting units. UDR is reachable and my local net as well but, as I wrote without internet. All subnets? If speed is your primary concern, the first thing you can do is increase your channel width settings, though you should be aware this may degrade connectivity in busy environments. I currently have to SSH to inform adoption, not practical given amount of kit I need to deploy. How long have you had the issue? I got an EA U6Pro and thought it was because of that. Opens a new window, I made the change as well and will monitor. Especially if you like to run a dedicated management vlan, as I usually do. Return a list of all active clients, with significant information about each. Additionally, they are experiencing trouble with three of their switches, which required a reboot to . I tried all static IPs, all DHCP IPs and turning off the controller. LAN to WLAN broadcasts are turned off, as this is an IoT network with no initiated outgoing traffic allowed. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. When you attach a new device, and the networks are routable, the unifi switch or AP will connect, allow provisioning, and when you move it it to your destination VLAN should continue to be available. The Cloud key is the one, who is resonsible for updating a device and in addition to that, spreading the configurations. This is because when you purchase or deploy new UniFi equipment, it will always try to obtain an IP on untagged VLAN 1, and try to contact the controller using this network. Even a dumb PoE switch would potentially solve the problem. The issue seems to be all resolved now, after unchecking that setting. First I was updating the CloudKey. I'll try turning that off. On Wi-Fi its working. Disconnects a client, forcing them to reassociate. Wifi problems with my iPhone. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.