Sincerely, Is there any information that might be available, so that we might better assist? Simply start adding items to your cart or contact us if you have any questions. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. Now they won't return my calls or emails. . Payment 324861127699. Sometimes less is sometimes more, and hot tubs are no exception. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. Yet, our baths are about so much more than aesthetics. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. It took 8 months to get the extra filters that I purchased at original purchase date. The cover seal wasn't even touching the tub as it was shipped. Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. To The Trade. International Association of Better Business Bureaus. As of now Im not sure if it will ever be a reality and not just a money scam. Manufactured with 6 individual spacious shelves for storage and organization. How did you get rid of it? Compact yet powerful, How much is a swim spa? We make sure the activities are fun and entertaining. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. It was so bad that it froze up the cover and caused the tub to blow the motor twice. Evergreen Place is an assisted living facility in Brockport, NY. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Your partner in design. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. Thats just insane for a person being 5 days late to make a payment. Your cancellation was approved. Since then the hot tub has not functioned properly. He then sent me a message saying hes canceling the order. As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. I never asked to cancel the order only to get my tub. So he came out again. Its not the fault of the distributor if they cant get product. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. white red blue wire black frog species; favor the bold memory alpha. Im feeling scammed as I paid for mine already, too! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Shoulder & Calf Jets. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. We apologize for the delay. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. I purchased a tanning bed in 2017 for 2300.00. Take a virtual tour of one of our showrooms. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Here well discuss common problems and how to address them. Thanks for your review Jerry. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are subject to change at any time. Give away 20,000 free hot tubs lol. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. Everytime I talk to this company I want to throw the hot tub out in the street. CEO Dave Hatley. "We are thrilled to become part of the LPI family. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Note that complaint text that is displayed might not represent all complaints filed with BBB. This is required per the written warranty section in your manual. The service tech said this tub appears to be mishandled during shipping and was really banged around. . When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. They are made In Tennessee under a number of names. If youre someone who demands the best of everything, premium features like those are a need, not a want. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. Oct 30, 2018. I dont think Dr Wellness has a tub anywhere near 20k. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. They ended up canceling my order after i made 3 payments. Foam in your hot tub is a sign of contaminants. BBB's information on this company is being updated, and no report is available at this time. I placed an order for a hot tub cover replacement from LPI. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. We are the largest hot tub retailer in the . Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. Up to $1,000 off your spa! but communication is key to success. Unlike others, my experience has been excellent. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. Contact Information. Did you ever receive it?? (this was one of the main reasons I bought this specific spa as the salesman ****** said it was a "great" sound system.) Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. Its a good question! Aqua has 1 job listed on their profile. We apologize for the frustration you have experienced. Im in Colorado and order a spa last year. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. Factory Installed Ozonator - INCLUDED. The reason for the change remains uncertain, however . Being able to chat with other residents becomes an important part of many peoples . With locations across the country youll always find the best deals. @kenmcenany- did you ever get your hot tub? They are all under 5k. No issues with the pen either. The company constantly is blaming him. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. They are made In Tennessee under a number of names. We have found information that says there is cooling off period and think this would apply. 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. They have been absolutely amazing from start to finish of my hot tub purchase and set up. Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. 5% would be over a 400$ late fee. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. So you better learn to work on it. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. It came in December of 2021. The chargeback department advised of accepting it in lieu of refund on 12/28/22. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. What else is the plan. Integrating our industry-changing hard top cover with acrylic spas has been a dream of ours for many years now. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. They are cheaply made and are not very energy efficienct. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. Read our guide to get an idea of where to start when setting up your new hot tub. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. Find manufacturers and suppliers in the most extensive searchable database in the industry. No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. And if he paid that much then he got taken bad by them. I have never been lied to so often by so many people in my life. After all, opportunities for long soaks in the hot. User Friendly System Controls Topside. This field is for validation purposes and should be left unchanged. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. Please let us know if it does not meet your needs. View Aqua Living's profile on LinkedIn, the world's largest professional community. By focusing on the motions and movements of the program . Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. If company vaccination rates. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) The industry will travel to Orlando this week. I am ready to drive this back to them. Martha Stewart Decker Accent Chairs - Solid Wood, Wingback , Deep Seating Armchair Living Room Furniture Modern Contemporary Style Sofa Decor - Bedroom Lounge, Beige : Amazon.in: Home & Kitchen. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. They are the manufacturer and the sellers. The right tub can make all the difference to your mental and physical health. Your regional case manager and technician scheduling agent are reviewing case. Full Foam. Catalina got bought up by LPI in the last year. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Its not how most major manufacturers do it, but that is how they are going. We purchased an aqua living spa November 2021. I have already been in my hot tub twice and I received it two days ago. Thank god. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . The tub is clearly a lemon and a consumer product claim attorney agrees. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. After seeing their 1 star review rating I have to say that is too high. Im yet to get a check for what Ive paid or the financing off my credit report. Jets are one of the best parts of the hot tub. AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . We also had issues with communications from the company for a long period of time. I am beyond pleased with all of them and will continue to use no one but them in the future.