Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Contact BT . Or ring us on : 0800 672 331 Register a complaint Contact If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. New BTnet EAD customers only. Mobile costs may vary. Your order number will look like one of these. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Starts with two letters followed by six or seven alphanumeric. Sharing files. That's why we've been named as a leading service provider by Gartner. Otherwise, please make sure you've got a business reference and try again. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Tavis House London WC1H 9NA | 020 7820 6770 . BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. When people connect, there's no limit to the good they can do. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. We are processing your online Online, report a fault with your broadband, phone, or BT email. Try contacting support if you still can't track your order. T&Cs apply. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. There are no limits to what people can do when they connect. Connect your people and places with smart solutions tailored to your business. If you're on your computer, you can download WhatsApp for Desktop. The Phone Book ; The Phone Book Find a Business. Download it now and use your device to be totally on top of things: View, pay, and download your bills. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Its consistent, reliable connectivity for your business. Data privacy and security practices may vary based on your use, region, and age. Well offer the fastest fix with the first available visit youre in control to change it. How does BTnet work with cloud applications? We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Use the contact options below once you have placed your order. Search The Phone Book from BT to find contact details of businesses across the UK. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. AGE UK LONDON Business Description. All prices exclude 20% VAT. Its quick, easy and available 24/7. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Search The Phone Book from BT to find contact details of businesses across the UK. Free from UK landlines. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Heres how well help put things right. Don't worry, if you don't have the details of these accounts you can still track Raise a general billing enquiry. Make sure you're always connected with mobile, broadband, phone systems and more. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Want to write to us? Using Wi-Fi that doesnt drop. There are lots of quick and easy options to manage your . If you're on your computer, you can download WhatsApp for Desktop. I understand that any big company has large numbers of employees. Another great way to contact BT without calling is to use the BT live chat service. Log in to report a fault and youll go straight to the correct place to fix problems. That means you get fast, reliable speeds. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Suitable for smaller businesses who need more than what broadband can offer. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Starts with 5 or 6 numbers, followed by 6 numbers. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. BT Business App Save time, manage your account, and check your services at your fingertips We're sorry but you need to use a different order tracker for that reference. Location. Prices ex VAT. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Search The Phone Book from BT to find contact details of businesses across the UK. In order to view the dashboard you will need to add More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Compare leased line pricing and find the best fit for your business. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. By phone 0800 800154. order and you'll shortly receive an email with an order number you can use to However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. Small and medium businesses Got up to 250 employees? BT broadband complaints. Click on the button below to track the parent order. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Price subject to survey and location. We offer reliable connectivity, but sometimes faults do occur. Monday - Saturday08:00 - 18:00Free from UK landlines. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Phone line not working properly? You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Sometimes we can identify and fix a fault at the same time. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. The quickest and easiest way to contact us. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The solutions we sell are integral to modern life. If you add all your accounts Our insights and events hub is your go-to destination for help and advice on the future of your business. We only collect anonymous data. Set up and alter your Direct Debits. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Necessary to provide basic functions of the website such as page navigation. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Running cloud-based applications. We always aim for 100% target availability, but sometimes things do go wrong. Fix Problems and faults Contact Chat, phone, or email Contact us about. Contact sales. Available 24/7Free from UK landlines. the new account(s) in My Permissions.Go to My permissions. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Our great-value business broadband offers fast speeds and a reliable connection. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? BT business solutions Work faster, smarter, safer, and stay connected with your world. Monday-Friday08:30 - 17:00Free from UK landlines. A BTnet Leased Line not quite right for you? A business leased line, on the other hand, is a dedicated line just for you. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? Its really that simple to contact BT Broadband by SMS. T&Cs apply. Mobile costs may vary. Read more about our network latency here. Representative Office. Sorry, something went wrong. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Terms and Conditions apply. If it's for your home account visit BT for the home. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. The BT Broadband forum is filled with useful information and questions asked by other customers. We aim to fix any faults within five hours day, night, or weekends. Price quoted only available on a 5-year term contract and applies to new circuits only. again. BT Business App Save time, manage your account, and check your services at your fingertips That means there are no busy periods or dips in data service to worry about. If you need help quickly, use the other contact options. Business growth needs a rock-solid infrastructure. Faults and Orders dashboard. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. If you have an issue you can find out if is just you, or impacting others in your area. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. As your business grows, the demands on your internet connection grow too. Requesting a copy bill Check service status You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Make sure youre always connected with mobile, broadband, phone systems and more. The developer provided this information and may update it over time. Adjust your speeds to align with your needs: it's internet that grows with you. We needed to save money for the good of the Gosport and Fareham Academy Trust. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Maybe there's a problem with your order. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? This will involve a complete review of your complaint to make sure nothing has been missed. Got up to 250 employees? Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Website. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. 0330-123-4567 from a mobile Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Monday - Friday. Our SME solutions are for you. This means finding the right BT phone number can be more difficult than you first thought. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. You can find our standard Terms and Conditions at www.bt.com/terms. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. one. More information and review your options. Contact BT Business. Dont miss our hassle-free ways to help yourself. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Discover solutions that are built for your business, whatever you do. Best if you're on your mobile. You can do lots of things without picking up the phone. BTnet Express From 50Mbps Ideal for smaller businesses Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. We're one of the world's leading communications services companies. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. 08:00 - 18:00. You'll get a PDF file to keep and print out. Choosing a BT phone number or contact method is important to get a better customer service experience. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Search The Phone Book from BT to find contact details of businesses across the UK. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Maybe there's a problem with your order. Mobile costs may vary. How to Contact BT Openreach? Weve even listed the BT opening hours so you dont make a phone call for nothing. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. We aim to respond to your email within 48 hours - excluding weekends. That means you get fast, reliable speeds. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . 0 to 5 employees,250+ employees,6 to 249 employees. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Its quick, easy and available 24/7. Download it now to be totally on top of things: View, pay, and download your bills. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. later the dashboard view will be restored. Search The Phone Book from BT to find contact details of businesses across the UK. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. When you have a broadband connection, you share your bandwidth with others. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Fix Problems and faults Contact Chat, phone, or email Contact us about. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Create an account Are you an EE Mobile customer? With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Safety starts with understanding how developers collect and share your data. Help and support; Contact BT; Back. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Mobile costs may vary. Sounds good doesnt it? And if you do experience service stops, well provide money-back credit. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Our SME solutions are for you. track your order here. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. If you need help quickly, use the other contact options. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Related Types of Business | Related Locations. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! We have a range of ways to get in touch for new and existing customers. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Has hybrid work affected my offices bandwidth needs. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. BT Business broadband, phone line, email or Cloud Voice services not working properly? Popular shortcuts Order number Track a fault Report a fault We can only deal with BT Business accounts. Hosting video calls. You can also find the BT opening hours so you dont call when the lines are closed. If you need to write to us, please check the back of your bill for the right address to use. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Change your UK billing address. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. track your order. When you have team members working from different locations, a connection you can rely on is more important than ever. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Download our Service Level Agreement to find out more. Here's how we'll help put things right. Fibre business broadband only 25.95/month. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. Best if you're on your mobile. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Complete account control at your fingertips. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Weve updated our BT Business privacy policy. So you get the same service, and it could save you time too.