We will make sure the person has this authority and can act for you before we take any action. How do I edit how my contact preferences for different types of notifications? Clicking Feedback will bring you to a survey form where you can leave feedback. In case of a medical emergency, call 911. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). that you are authorized to address the patient's billing matters. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. We may say "no" to your request, but we'll tell you why in writing within 60 days. Collect more of what youre owed faster with services that support billing efficiency. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Click the Accounts icon in the lower right navigation bar. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. How do I know which of my family members data is being shown in the athenaPatient app? All other Portal support requests (e.g. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. This error occurs when there was an issue during the login process. For Android devices: athenaPatient requires OS versions 10.x or above. Example: We give information about you to your health insurance plan so it will pay for your services. The patient portal now exists in Spanish. We were unable to save your data. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Tools and resources that support building apps and the interfaces to support them. Please do not expect a response on weekends or holidays. For questions on those practices, please consult your healthcare provider/institution. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. It is your responsibility to login to your Patient Portal account and read the messages promptly. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. All communications between you and your provider's office are carried over a secure, encrypted connection. For technical issues with this website during normal business hours, please contact our office. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. We are required by law to maintain the privacy and security of your protected health information. What should I do when I get the following error, We encountered a problem loading your data. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. This website uses encryption software. To do this, you must create a password for your account by clicking the. We can share health information about you with organ procurement organizations. athenahealth is your provider's trusted billing partner for secure online payment. Where can I fill out medical forms before my appointment? After you verify your identity, the Patient Portal home will open. We only get paid when you do, so you know your success is our top priority. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. To do this, you must create a password for your account by clicking the. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Patient Portal is a communication service offered as a convenience to our patients. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Please try again. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. For technical issues with this website during normal business hours, please contact our office. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. We will not retaliate against you for filing a complaint. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Follow the prompts and check in to your appointment. Select the patient statement you would like to view. We can use and share your health information to bill and get payment from health plans or other entities. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. If you need to speak with the office sooner, please call the office directly. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Meet the experts helping us reshape healthcare. Only test results which are considered appropriate for release will be accessible through the Patient Portal. Click on the back arrow to return to the Patient Portal. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. This will bring up a list of accounts and settings. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the.